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Articles: Technology
Companies, customers, and visionaries honored for successes in the service industry over the previous 12 months.
Direct navigation can have a direct impact on your results.
A recent Gartner report takes a dim view of social media projects led by corporate-technology personnel.
Customers want — and expect — personalization.
Convert up to 50 percent of abandoners with real-time follow-up.
It's not about every click, but every profitable click.
Don't let distance infringe upon effective leadership.
Grab consumer attention with personalized images.
Boost sales while recovering from the recession.
BTM is heating up 2010.
Learn the value of integrating a mobile component into your CRM strategy.
The links, additions, and bonuses mentioned in this month's excerpt from the fourth edition of CRM legend Paul Greenberg's book, CRM at the Speed of Light.
The vendor's latest release focuses on enhancing the customer experience by enabling companies to be connected.
Information technology research firm expands its offerings with two recent acquisitions.
Enterprise solution provider is keeping busy with a new edition as well as a new addition.
Open doors with social selling.
Don't let confusion around new devices undermine future opportunities.
Maybe so, but only if the healthcare industry can better diagnose and care for its patients.
Online community provider extends its private network to Facebook and Twitter.
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