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The deal, reportedly for more than $20 million, allows Lithium to add social media monitoring to its extensive list of capabilities.
In a definitive agreement, the software-as-a-service pioneer will absorb the provider of crowdsourced business data.
SugarCon '10: Keynote speakers impart their wisdom to attendees, with the key message to become "a company like me" for every customer.
G-Force '10: Genesys Telecommunications Labs' updated customer service suite promises to manage customer conversations across channels and time.
SAS Global Forum 2010: The business analytics giant aims to help medium and large enterprises understand customer sentiment and respond.
SugarCon '10: With the launch of Sugar 6, the open-source CRM pioneer promises to deliver a "new generation of CRM software bred for the Web — for speed, simplicity, and interoperability."
Alterian's new product aims to simplify maintenance of Web-site content.
In the first major move since its recent restructuring, the German giant makes a play for the Enterprise 2.0 space — and beyond.
Monitor your customer service operations — and improve the customer experience — with process analytics.
How interactive voice response helps CRM.
Social media may be hot, but don't leave contact centers out in the cold.
The social media monitoring vendor says the new product "brings the social phone to every desktop in the company."
Surveys and quality assurance are important, but how do your customers feel about their experience?
Magic Quadrant for Contact Center Infrastructure '10: As the market weathers a second year of overall decline, Avaya now holds approximately half the global market share by revenue.
The upstart provider of collaboration solutions releases Socialtext 4.0, the latest edition of its enterprise social software platform.
Enhance CRM with online feedback analytics.
How the recession brought marketing and customer service closer together.
Companies, customers, and visionaries honored for successes in the service industry over the previous 12 months.
Direct navigation can have a direct impact on your results.
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