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Articles: Technology
Here's what you need to know about the new Internet landscape.
New app allows gaming providers to hit players with in-app marketing messaging.
A study finds successful firms involved customers in the new product development process.
A media and research company revamps its Web sites with help from Limelight Networks.
Technology vendors tap into social media and online communities to let customers serve one another.
"Superstacks" business model is key in combating low customer engagement.
Competing in the high-tech market means being able to give customers everything they need.
The SaaS-based offering for tech support combines self-service capabilities with agent-assisted interactions.
Concentric will add LiveOps Platform and applications to its product offering.
Expanded Customer Experience Solutions portfolio designed to help communications service providers manage, analyze, and optimize the connected customer experience.
E-commerce apps are a big piece of the development landscape.
Can the Industry Deliver Integrated Support?
Materials of this color might be counterproductive for breast cancer awareness, a study finds
Research studies customers' willingness to spend based on state of mind
Current benchmarks are "typically the wrong ones"
Get customers onto the winning team—yours
Enterprise 2.0 and social CRM form the core of social business
Determine the needs of customers and their value to the organization
Stop treating them like children and open a dialogue
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