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Articles: Technology
Competing in the high-tech market means being able to give customers everything they need.
The SaaS-based offering for tech support combines self-service capabilities with agent-assisted interactions.
Concentric will add LiveOps Platform and applications to its product offering.
Expanded Customer Experience Solutions portfolio designed to help communications service providers manage, analyze, and optimize the connected customer experience.
E-commerce apps are a big piece of the development landscape.
Can the Industry Deliver Integrated Support?
Materials of this color might be counterproductive for breast cancer awareness, a study finds
Research studies customers' willingness to spend based on state of mind
Current benchmarks are "typically the wrong ones"
Get customers onto the winning team—yours
Enterprise 2.0 and social CRM form the core of social business
Determine the needs of customers and their value to the organization
Stop treating them like children and open a dialogue
Leverage public social media and niche sites to drive traffic to your community
A new company forms out of Digitas and offers solutions to help companies manage large data collections.
Increase engagement through more relevant messages
What retailers can learn from baseball
Server and apps giant goes hard core on hardware, soft on software
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