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| Articles: Technology |
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Bazaarvoice releases a product geared toward helping businesses drive customers from social networks to brand Web sites.
Daily News,
Posted 19 Aug 2010
The socially evolved ECM player expands its social media and productivity services, adding a no-cost microblogging tool to its offerings.
Daily News,
Posted 19 Aug 2010
In what one industry analyst calls a "good move and a very good choice," IBM expands its content management and business workflow capabilities by purchasing data-capture vendor Datacap.
Daily News,
Posted 18 Aug 2010
Why intelligence and productivity should drive development.
Viewpoints,
Posted 13 Aug 2010
Join us in in congratulating the vendors leading the marketplace across 10 categories; eight Rising Stars making their presence felt; eight Influential Leaders inside and outside CRM; a long-overdue induction into the CRM Hall of Fame; and, best of all, four companies using CRM to connect with their customers.
Magazine Features,
Posted 11 Aug 2010
CRM Evolution '10 — Day 3: Four executives, from four vendors of social media platforms, provide (at least) four answers.
Daily News,
Posted 10 Aug 2010
CRM Evolution '10 — Day 2: ThinkJar founder Esteban Kolsky says the future of customer service will be service provided by customers.
Daily News,
Posted 07 Aug 2010
CRM Evolution '10 — Day 2: Ovum research analyst Ian Jacobs envisions the future of location-based customer interactions.
Daily News,
Posted 07 Aug 2010
How to keep Do-Not-Contact compliance risk from blowing up in your face.
Viewpoints,
Posted 04 Aug 2010
CRM Evolution '10: As CRM magazine's annual conference gets under way, the ninth annual awards honor companies, customers, and industry visionaries for successes in the CRM marketplace over the previous 12 months.
Daily News,
Posted 02 Aug 2010
CRM Evolution '10 — Day 1: Beagle Research Group founder Denis Pombriant details the three economic challenges that will forever alter CRM.
Daily News,
Posted 02 Aug 2010
CRM Evolution '10 — Day 1: Emily Yellin, author of Your Call Is (Not That) Important to Us, shares some customer service interactions of her own, and reveals the secret of the karmic footprint.
Daily News,
Posted 02 Aug 2010
destinationCRM Exclusive: Infor, a provider of enterprise software solutions, launches a new intelligence-based email marketing tool.
Daily News,
Posted 02 Aug 2010
The emerging tools and technologies have already influenced the outcome of this year's CRM Market Awards.
Front Office,
Posted 02 Aug 2010
Six ways that the new Internet -- a mobile, social, and real-time Internet -- is changing the playing field for CRM and putting customers back in control.
Viewpoints,
Posted 02 Aug 2010
Customer Experience Forum '10: A Forrester Research vice president demonstrates technology that can sense and recognize movement.
Daily News,
Posted 29 Jul 2010
Forrester Customer Experience Forum '10: Forrester Research Unveils its Voice of the Customer Award winners
Daily News,
Posted 29 Jul 2010
How to embrace social engagements in the contact center.
Viewpoints,
Posted 26 Jul 2010
In an effort to provide better predictive analytics, Pitney Bowes pulls out its checkbook.
Daily News,
Posted 25 Jul 2010
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