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| Articles: Technology |
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inContact aims to further service mid-market contact centers in providing their cloud-based workforce management solution.
CRM Featured News,
Posted 03 Dec 2010
In Part 2 of its study, Evoke CRM study ranks the most social CRM companies on the Web.
CRM Featured News,
Posted 02 Dec 2010
AMI-Partners research indicates that SMBs are steadily turning to mobile applications to cut down on computing costs and address the needs of an increasingly mobile workforce.
CRM Featured News,
Posted 02 Dec 2010
Vendor Deep Dive — Zuora, Part 1: The on-demand billing specialist recently unveiled four different editions of Z-Commerce for the Cloud, providing infrastructure for the pay-as-you-go business model.
CRM Featured News,
Posted 02 Dec 2010
The Forrester Wave: Enterprise Business Intelligence Platforms '10: Eight vendors qualify as Leaders in this year's report as industry-wide BI functionality and information management functionality improves.
CRM Featured News,
Posted 01 Dec 2010
MQ for EMM '10: Infor gets booted from an MQ for EMM that looks similar to the past two reports.
CRM Featured News,
Posted 01 Dec 2010
Magic Quadrant for Web Content Management '10: With the mobile Web rising in importance, veterans Oracle, Open Text, and Autonomy share space with upstarts SDL, Sitecore, and FatWire.
CRM Featured News,
Posted 01 Dec 2010
Forrester Wave for Open Source Business Intelligence '10: Forrester Research singles out Actuate BIRT among seven vendors rated on offerings, strategy, and market presence.
CRM Featured News,
Posted 01 Dec 2010
With new industry- and department-specific capabilities, PivotLink expands its BI prowess.
CRM Featured News,
Posted 30 Nov 2010
RightNow Summit '10, Day 2: RightNow's "chief morale officer" explains the value of establishing a corporate atmosphere that's respectful of employees.
CRM Featured News,
Posted 30 Nov 2010
DEMO Fall '10: SAP Co-CEO Bill McDermott announces the launch of new applications and champions SAP's partnership ecosystem.
CRM Featured News,
Posted 30 Nov 2010
The State of Retailing Online '10: Marketing, Social Commerce, and Mobile: Most of the retail world is struggling to make headway, says a Forrester Research report.
CRM Featured News,
Posted 30 Nov 2010
A three-year-old copyright dispute concludes as a jury orders SAP to pay Oracle $1.3 Billion
CRM Featured News,
Posted 24 Nov 2010
Dell purchases a cloud adoption firm in a move that analysts believe illustrates the personal computing company's desire to transform itself into a software and services company.
CRM Featured News,
Posted 22 Nov 2010
The communications and networking giant's new Cisco SocialMiner promises ways to increase customer interactions through social media.
CRM Featured News,
Posted 22 Nov 2010
In a move designed to strengthen its e-commerce capabilities, Big Red spends big bucks.
CRM Featured News,
Posted 22 Nov 2010
A cloud-based solution promises to eliminate contact center "whispers."
CRM Featured News,
Posted 16 Nov 2010
American Customer Satisfaction Index E-Business Report '10: FoxNews.com and Google take top honors, while popular social networking sites leave members wanting more.
CRM Featured News,
Posted 16 Nov 2010
Digital Marketing Practices and Trends Report '10: A new report offers insight into direct marketing strategies for digital and traditional media.
CRM Featured News,
Posted 16 Nov 2010
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