The always-connected customer prefers self-service smartphone applications.
Viewpoints,
Posted 29 Oct 2010
The competitive advantage of getting to a lead first.
Viewpoints,
Posted 27 Oct 2010
destinationCRM.com Exclusive: A partnership ends when a reseller of Eloqua marketing software refuses what it calls a vendor ultimatum.
CRM Featured News,
Posted 26 Oct 2010
We're facing a period of significant change — and measuring the impact of change is what CRM does best.
Viewpoints,
Posted 25 Oct 2010
A study by Performics and ROI Research indicates that customers are talking all across the social Web — about brands in verticals ranging from automotive to travel.
CRM Featured News,
Posted 22 Oct 2010
SocialcastReach, the latest update to the company's collaboration platform, extends the collaboration effort to other enterprise applications.
CRM Featured News,
Posted 20 Oct 2010
The provider of communications services looks to enhance its collections offering.
CRM Featured News,
Posted 20 Oct 2010
Virtual agents are the newest channel for customer service.
Viewpoints,
Posted 19 Oct 2010
One IBM executive boasts that Big Blue's 23rd analytics acquisition will help the company "take analytics mainstream."
CRM Featured News,
Posted 19 Oct 2010
The Alcatel-Lucent Genesys Social Media Strategy provides enterprises with a more expansive way to monitor customer activity across social networks.
CRM Featured News,
Posted 19 Oct 2010
DataFlux Ideas '10: CEO Tony Fisher identifies the three potholes on the highway to data management success.
CRM Featured News,
Posted 18 Oct 2010
Social Ad Summit '10: Is your marketing team really prepared to launch a social media campaign?
CRM Featured News,
Posted 18 Oct 2010
Location-Based Marketing Summit '10 — Day Two: An executive reveals the cable sports network's current and future location-based strategies.
CRM Featured News,
Posted 18 Oct 2010
Web 2.0 Expo '10 — Day 3: A marketing executive from Philips, the largest consumer group on LinkedIn, shares what it takes to run a healthy community.
CRM Featured News,
Posted 18 Oct 2010
Definitely not all for one and one for all.
Viewpoints,
Posted 13 Oct 2010
DMA2010 — Day One: The job of a direct marketer is harder than ever — and direct marketers are wearing more hats than ever before.
CRM Featured News,
Posted 13 Oct 2010
DMA2010 — Preconference: A PepsiCo executive pops open the conference with a discussion of how brands can bubble up through the sea of digital advertising.
CRM Featured News,
Posted 13 Oct 2010
Universal profile management directs all relevant communications through the channels that customers prefer.
Viewpoints,
Posted 11 Oct 2010
Social CRM and next-generation customer service.
Viewpoints,
Posted 07 Oct 2010
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