Today's seniors can't be left out of IVR design decisions.
Magazine Features,
Posted 01 Feb 2011
Will the smart money back experimental technology?
Magazine Features,
Posted 01 Feb 2011
Engage customers with empathy online and offline, advises Social Nation author Barry Libert
Insight,
Posted 31 Jan 2011
Fickle customers toting mobile devices are just one click away from taking their business elsewhere
Insight,
Posted 31 Jan 2011
More than half of $500-million-a-year companies have in place or are developing such programs, according to Forrester Wave
Insight,
Posted 31 Jan 2011
Oracle lawsuits against SAP and Rimini Street signal a fork down the road
Insight,
Posted 31 Jan 2011
Because GPS wasn't enough for some people, we now have LBS
Pint of View,
Posted 31 Jan 2011
Social media engagement requires a well-thought-out enterprise-wide approach
The Tipping Point,
Posted 31 Jan 2011
Tough economy erodes customer loyalty, but there are ways to rebuild it
Customer Centricity,
Posted 31 Jan 2011
Winning formula links essential modules on the same platform
Reality Check,
Posted 31 Jan 2011
Dell posts gains in IVR performance in Vocalabs study of phone-based tech support.
Daily News,
Posted 28 Jan 2011
Contact center surveying/enterprise feedback is a vital first step
Scouting Report,
Posted 25 Jan 2011
A B2B Approach to Leveraging Customer Interaction
Viewpoints,
Posted 24 Jan 2011
Communicate early, be highly interactive, and automate
Viewpoints,
Posted 24 Jan 2011
Big changes influence how digital marketers do business
Viewpoints,
Posted 24 Jan 2011
A financial services firm invigorates its VOC program to better understand its business—and its customers
Secret of My Success,
Posted 04 Jan 2011
A pet product retailer dramatically increases average order value by empowering its customers
REAL ROI,
Posted 04 Jan 2011
Sonos shoots for perfect pitch with its social media and self-service support capabilities
REAL ROI,
Posted 04 Jan 2011
J&P Cycles accrues more than 28,000 Facebook fans in less than a year with RightNow for Facebook
REAL ROI,
Posted 04 Jan 2011
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