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Articles: Technology
Apartment hunting reveals what happens behind closed doors
By acknowledging social media's influence and capitalizing on it, you could create evangelists for your company
Technology and strategy convert customer interactions into actionable insight
Purse strings loosen on capital spending, which may bring rapid deployments
The technologies will play a bigger role in everyday business processes and mobile devices
What Watson means for the future of customer service
Customer experience 2.0 demands more discipline than 1.0
Sales intelligence systems help shorten ramp-up time
The rising power of consumers should put them at the forefront of social strategies
Properties create apps to reach prospective guests and the ones they have
Companies scramble to relocate outsourced operations in the wake of violent political protests
Since 2008, complaints have jumped by 40 percent, says analyst firm
Initially for contact centers, the Holy Grail for marketing and customer service organizations has widened its scope
Fewer consumers are switching, but that doesn't mean they are happy
Unilever's unsightly knowledge base was costing the company money, customer satisfaction, and time—until it turned to Astute Solutions
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