Articles: Retail
SAPPHIRE '05: SAP touts its NetWeaver platform/partnership concept as the next evolution in CRM, blending innovation with best-of-breed capabilities.
The number one reason companies are letting go of CRM is to gain access to people and expertise.
Small-business owners are 54 percent more likely to be receptive to email than the general population. --Experian
The recent increase in interest rates is already affecting the spending habits of low- and middle-income consumers.
The rules of the game in Internet search are still being written, and strategies must adapt to suit the times.
Retailers need to change they way they do business to retain consumers.
Holiday consumers continue to prefer offline purchasing.
The key to recent redesigns lies in uniting bricks and clicks.
NetSuite announces NetSuite Holiday Mall; Sales Performance International launches a new consulting practice; Verint reports third quarter results; and more.
An NRF Foundation survey finds that most retailers are investing in CRM and most customers are satisfied with their service experience.
Butterball Turkey's customer service initiative primes for the company's busiest time of year.
Distributed merchandising networks are changing the way companies build customer relationships.
The grocery service is using CRM to manage growth and harvest revenues.
Online businesses will increase their spending significantly in 2005 in an attempt to meet their customers' needs.
Customers now have a champion on the executive team: the Chief Customer Officer. CRM magazine reveals the success strategies of three of these new leaders.
The online retailer uses analytics to improve the customer experience on its Web site.
Effective immediately the NetSuite 10 core contains an Upsell Manager as a standard component.
Online retailers are reaching a crossroads in terms of gauging customer satisfaction, according to a recent study.
Conventional wisdom regarding multichannel customers has been off target.
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Companies: Retail
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