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| Articles: Retail |
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RealPeopleRatings.com's survey reveals which businesses provide the best customer service, and where they stand with consumers.
CRM Featured Articles,
Posted 27 Dec 2007
Contrary to popular belief, consumers would rather make love, not war.
CRM Featured Articles,
Posted 11 Dec 2007
Now that consumers can create content of their own, marketers no longer control the message. If you can't lead the conversation, you'd better learn how to be part of it.
Magazine Features,
Posted 01 Dec 2007
A new report details how to better understand -- and, even more critical, how to apply -- Web analytics.
CRM Featured Articles,
Posted 28 Nov 2007
The Montana-based CRM software provider unveils the November '07 edition of its flagship product, replete with trendy new features.
CRM Featured Articles,
Posted 27 Nov 2007
As the annual shopping season opens, retailers need to allocate resources more effectively.
CRM Featured Articles,
Posted 23 Nov 2007
As the shopping season approaches, retailers can expect disgruntled customers.
CRM Featured Articles,
Posted 15 Nov 2007
Exact Software delivers a warehouse system dog that will hunt.
Case Studies,
Posted 01 Nov 2007
Rockler.com has improved its Web site's browser-to-buyer conversion rate by 30 percent.
Case Studies,
Posted 01 Nov 2007
Marketers can't afford to target every fish in the sea. With better aim and finely honed tools, they can take more time to invest in their customer relationships to create highly compatible lists.
Magazine Features,
Posted 01 Nov 2007
A new award recognizing innovative e-commerce solutions hopes to motivate "fresh and unusual" ideas.
CRM Featured Articles,
Posted 25 Oct 2007
A top executive tells the Microstrategy Fall Symposium that the key to successful BI is making sure the strategy is designed to deliver value, not merely to collect data for data's sake.
CRM Featured Articles,
Posted 17 Oct 2007
The Association of National Advertisers' "Masters of Marketing" Conference reveals insights about how to handle the industry's future: brand focus and maverick creativity will light the way.
CRM Featured Articles,
Posted 16 Oct 2007
A study by Forrester Research highlights the top marketing, merchandising, and multichannel initiatives as retailers become wiser about the online world.
CRM Featured Articles,
Posted 05 Oct 2007
British research firm The Grass Roots Group breaks into the U.S. market with a report ranking 10 American cities on customer service; Phoenix is tops, while the New York region comes in at the bottom of a closely packed list.
CRM Featured Articles,
Posted 24 Sep 2007
At Shop.org's Annual Summit, one speaker rebuts the conventional wisdom that e-commerce has peaked, and reveals the "truths" about online marketing and how to fix them.
CRM Featured Articles,
Posted 20 Sep 2007
Retailers continue to identify radio-frequency technology as their best hope for contactless payment systems.
CRM Featured Articles,
Posted 13 Aug 2007
Online adults are doing their homework before making a commitment--and they prefer professional content over the user-generated variety.
CRM Featured Articles,
Posted 13 Aug 2007
Retailers are toiling to make their email subscription procedures easy, quick, and more transparent; subscription incentives seem to be slipping in popularity.
CRM Featured Articles,
Posted 01 Aug 2007
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