Retail catalog call centers are doing a better job of satisfying their callers than call centers for banks, cell phone services, cable and satellite television companies, insurance firms, and PC companies.
CRM Featured Articles,
Posted 12 Jun 2007
The technology vendor's new portable scanning terminal could affect how shoppers shop, and how stores generate loyalty.
CRM Featured Articles,
Posted 07 Jun 2007
Although overall customer satisfaction is high, several companies are lagging as consumers' expectations continue to increase on a yearly basis.
CRM Featured Articles,
Posted 01 Jun 2007
Business Problem: A company must design and manage a visually appealing interactive storefront for its Web site.
Re:Tooling,
Posted 01 May 2007
While overall satisfaction with e-commerce continues its upsurge, the online travel industry is feeling the competitive pressure from airline and hotel sites, and travel search engines.
CRM Featured Articles,
Posted 20 Feb 2007
The company releases enhancements to its e-commerce engine, with improvements that are tailored for a potentially untapped midmarket, according to one analyst.
CRM Featured Articles,
Posted 15 Feb 2007
Magic Quadrant for E-Commerce '06: ATG and IBM WebSphere Commerce top the new quadrant, an examination of vendors delivering B2B and B2C e-commerce offerings.
CRM Featured Articles,
Posted 14 Feb 2007
The telephony vendor releases a sophisticated solution for the retail space, highlighting a trend in vertical-based communications solutions, according to one analyst.
CRM Featured Articles,
Posted 15 Jan 2007
ForeSee Results reveals part of its retail satisfaction index, wherein holiday shoppers state their preference for immediate information and back it up with sales.
CRM Featured Articles,
Posted 08 Jan 2007
Free shipping as a holiday promotion has become a must-do for online retailers; a new study helps retailers understand how this offer can become a differentiator.
CRM Featured Articles,
Posted 02 Jan 2007
The results from this year's holiday shopping are in, with most retailers posting impressive customer satisfaction scores; last year's leaders raise the bar for service.
CRM Featured Articles,
Posted 27 Dec 2006
Retailers are becoming smarter as they target business intelligence functionality for managing customer data; new research shows heavy BI adoption, but plenty of room to grow.
CRM Featured Articles,
Posted 21 Dec 2006
Loyalty leaders outperform loyalty laggards in payment options, item delivery, and post-sale customer support; Victoria's Secret and Walgreen's are click-and-mortar standouts.
CRM Featured Articles,
Posted 19 Dec 2006
As online shopping among teenagers continues to grow, retailers must focus on teens' relationship to technology and family to reap the most from this market, according to a new report.
CRM Featured Articles,
Posted 11 Dec 2006
Unica releases the latest version of its Web-analytics product, Affinium NetInsight 7.1, focused on ease of use and tighter multichannel tie-ins.
CRM Featured Articles,
Posted 05 Dec 2006
Cyber Monday, the online retailer's Black Friday, will see the highest level of spending for this post-Thanksgiving shopping day of any year to date; high interest in e-retail popularity will continue year 'round.
CRM Featured Articles,
Posted 27 Nov 2006
Thanks to convenience and consumer comfort with online shopping, a report states that this year's online holiday retail sales may touch $27 billion.
CRM Featured Articles,
Posted 01 Nov 2006
Retailers can leverage brand assets and CRM capabilities to build a winning media business.
The Tipping Point,
Posted 01 Nov 2006
Hours of Web research almost always precede purchasing at brick-and-mortar locations; marketers must understand several degrees of online buying comfort levels.
CRM Featured Articles,
Posted 19 Oct 2006
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