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Articles: Retail
Businesses gear up in the hope that shoppers soon will be there.
What happens when the one company you could always count on falters?
Stellar CRM is possible. Here are the stories of five outstanding implementations to prove it.
And once you've hit a home run, customers will expect one every time.
Golf-club maker re-invents supply chain -- and itself; shooting for the green; the 24-hour, custom made club
Some say CRM technologies may be the death of the brand. This news, however, has been greatly exaggerated.
Closing the gap between customer expectations and business reality will give everyone a good night's rest.
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Companies: Retail
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