Digital technologies in stores are vital, but how they're being used is also important.
Insight,
Posted 01 Mar 2015
Mobile spending projected to reach $1.42 billion by 2019.
Insight,
Posted 01 Mar 2015
The image- and video-sharing site now surpasses Twitter in users.
Insight,
Posted 01 Mar 2015
The 'online GPS' can eliminate site confusion and facilitate interactions.
Magazine Features,
Posted 01 Mar 2015
The 'right technology' helps Kohl's carry out a deep reorganization of its customer care team.
Magazine Features,
Posted 01 Mar 2015
Each of our three Elite winners—a retail giant, a charitable organization, and a government agency—combined solid strategies and clear goals to better serve their client base.
Magazine Features,
Posted 01 Mar 2015
The open-source offering will enable organizations to better use data for effective predictive analytics.
CRM Featured News,
Posted 17 Feb 2015
Frost & Sullivan identifies support interaction optimization as a $1.3 billion global market category.
Insight,
Posted 01 Feb 2015
American companies turn to the dominant online marketplace to reduce risks and sample the Chinese market.
Insight,
Posted 01 Feb 2015
Online retailers need to respond at the right time and with the right message.
Insight,
Posted 01 Feb 2015
Personalized voice messages and first-class treatment help a furniture retailer increase sales and decrease costs.
REAL ROI,
Posted 01 Feb 2015
It takes much more than just knowing your customer's name.
Magazine Features,
Posted 01 Feb 2015
EtailInsights' Technology Spy providers e-commerce sales and marketing teams with inside knowledge of prospects.
CRM Across the Wire,
Posted 22 Jan 2015
Enterprises must prepare to tackle inevitable breaches in 2015.
CRM Featured News,
Posted 19 Jan 2015
New EasyAsk Voice Shopper lets customers query e-commerce sites with their voices. (Originally appeared on SpeechTechMag.com)
CRM Featured News,
Posted 16 Jan 2015
Physical stores might not be disappearing anytime soon, but their existence depends on smart digital strategies.
CRM Featured News,
Posted 14 Jan 2015
Mobile needs work, but retailers are accommodating smooth transitions from physical to digital shopping.
CRM Featured News,
Posted 13 Jan 2015
New features include email personalization and improved audience targeting
CRM Featured News,
Posted 12 Jan 2015
Cybersecurity, social media, and mobile commerce will be major themes in 2015.
CRM Featured News,
Posted 05 Jan 2015
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