| Articles: Retail |
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Many companies are simply using surveys to impress the customer, and they rarely ever act on the data to drive change in CRM initiatives.
CRM Featured Articles,
Posted 20 Sep 2006
Following its purchase of AimNet Solutions, the outsourcer will continue to look for other acquisitions in the U.S., Europe, and India.
CRM Featured Articles,
Posted 06 Sep 2006
Retailers need to learn that value-added services are critical when it comes to differentiating their brand and that better customer service training is a business strategy.
CRM Featured Articles,
Posted 24 Aug 2006
Firms have begun to respond to customer demand for quicker replies, strengthening brands and relationships in the process.
CRM Featured Articles,
Posted 18 Aug 2006
A new survey indicates that despite the steady growth of CRM, customer service is still a weak point that drives consumers to competitors; retail leads the poor-service pack.
CRM Featured Articles,
Posted 09 Aug 2006
Retailers won't have to worry about high gas prices keeping potential customers away, but should focus on letting customer data and demand inform their autumn sales.
CRM Featured Articles,
Posted 28 Jul 2006
But many are only in the early stages of implementing BI systems; periodic data review still overshadows ad-hoc reporting.
CRM Featured Articles,
Posted 19 Jul 2006
Web-only merchants outperform multichannel marketers in online customer satisfaction, according to a new study from ForeSee and FGI.
CRM Featured Articles,
Posted 09 Jun 2006
The affluent are not the only ones craving premium experiences.
Front Office,
Posted 01 Jun 2006
Big-box stores are putting the multichannel remote control in consumers' hands.
Insight,
Posted 01 Jun 2006
High gasoline prices and brick-and-mortar shopping hassles continue to push consumers to the online channel.
CRM Featured Articles,
Posted 25 May 2006
Now that the vertical has finished reacting to the Internet, companies are making long-term investments in online consumers.
CRM Featured Articles,
Posted 23 May 2006
Customer input is becoming part of the development cycle, according to industry bigs at the Retail Systems 2006 conference.
CRM Featured Articles,
Posted 22 May 2006
Customers put top value on employee interaction, not the lowest price--they want access, experience, price, product, and service.
CRM Featured Articles,
Posted 04 May 2006
Contactless payments combined with private label credit cards help speed transactions and consumer access to loyalty program information; 2007 could be the big year for no-touch checkout.
CRM Featured Articles,
Posted 17 Apr 2006
Gartner finds that saving money is still the number one driver of outsourcing, but warns not to let financial savings be the sole motivator.
CRM Featured Articles,
Posted 17 Mar 2006
WebTrends adds a marketing data warehouse to its all-new analytics package, responding to marketing execs' expectations of future growth and the need for individualized data.
CRM Featured Articles,
Posted 14 Mar 2006
Retailers are in transition as they balance customer experience in the store and on the Web.
Magazine Features,
Posted 01 Mar 2006
U. K. consumers are still mostly swayed by price, despite businesses' attempts to win customers' loyalty in other ways.
CRM Featured Articles,
Posted 21 Feb 2006
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