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| Articles: Retail |
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Butterball Turkey's customer service initiative primes for the company's busiest time of year.
CRM Featured News,
Posted 24 Nov 2004
Distributed merchandising networks are changing the way companies build customer relationships.
Viewpoints,
Posted 15 Nov 2004
The grocery service is using CRM to manage growth and harvest revenues.
CRM Featured News,
Posted 08 Nov 2004
Online businesses will increase their spending significantly in 2005 in an attempt to meet their customers' needs.
Experts on Call,
Posted 25 Oct 2004
Customers now have a champion on the executive team: the Chief Customer Officer. CRM magazine reveals the success strategies of three of these new leaders.
Magazine Features,
Posted 18 Oct 2004
The online retailer uses analytics to improve the customer experience on its Web site.
CRM Featured News,
Posted 18 Oct 2004
Effective immediately the NetSuite 10 core contains an Upsell Manager as a standard component.
CRM Featured News,
Posted 14 Oct 2004
Online retailers are reaching a crossroads in terms of gauging customer satisfaction, according to a recent study.
CRM Featured News,
Posted 09 Sep 2004
Conventional wisdom regarding multichannel customers has been off target.
CRM Featured News,
Posted 08 Sep 2004
Online consumers have become more educated and sophisticated over the past year.
CRM Featured News,
Posted 25 Aug 2004
The real coalition of the willing, though, tends to comprise the youngest customers.
CRM Featured News,
Posted 28 Jul 2004
The study indicated a relatively small degree of pushback for data-driven loyalty programs.
CRM Featured News,
Posted 15 Jul 2004
Independent marketing strategists continue to validate mailings as an important part of a broader customer strategy.
CRM Featured News,
Posted 13 Jul 2004
Concurrent with the announcement of the NetCommerce modules, NetSuite indicated that it now has 1,000 business customers using NetSuite's live e-commerce capabilities.
CRM Featured News,
Posted 24 Jun 2004
Is there hope for intimate B2C relationships beyond the intermediation of self-service and outsourcing?
CRM Featured News,
Posted 10 Jun 2004
Consumers use these hot spots, but the driving force behind the installations is the needs of traveling salespeople and other mobile professionals.
CRM Featured News,
Posted 10 Jun 2004
The number of print-and-online catalogs has exceeded the number of catalogs available only in print.
CRM Featured News,
Posted 27 Apr 2004
Dendrite announced a partnership with SAP America; Salesforce.com announced that LogLogic has chosen to deploy Salesforce.com's Spring '04 CRM service.; RadioShack selects iPhrase; and more.
CRM Featured News,
Posted 16 Apr 2004
Customers relying on the Web sites of the top U.S. retail banks are unlikely to have a satisfactory experience, according to a new study by the Allen Bonde Group, a market research and management consulting firm based in Wellesley Hills, MA.
CRM Featured News,
Posted 15 Apr 2004
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