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Articles: Retail
Distributed merchandising networks are changing the way companies build customer relationships.
The grocery service is using CRM to manage growth and harvest revenues.
Online businesses will increase their spending significantly in 2005 in an attempt to meet their customers' needs.
Customers now have a champion on the executive team: the Chief Customer Officer. CRM magazine reveals the success strategies of three of these new leaders.
The online retailer uses analytics to improve the customer experience on its Web site.
Effective immediately the NetSuite 10 core contains an Upsell Manager as a standard component.
Online retailers are reaching a crossroads in terms of gauging customer satisfaction, according to a recent study.
Conventional wisdom regarding multichannel customers has been off target.
Online consumers have become more educated and sophisticated over the past year.
The real coalition of the willing, though, tends to comprise the youngest customers.
The study indicated a relatively small degree of pushback for data-driven loyalty programs.
Independent marketing strategists continue to validate mailings as an important part of a broader customer strategy.
Concurrent with the announcement of the NetCommerce modules, NetSuite indicated that it now has 1,000 business customers using NetSuite's live e-commerce capabilities.
Is there hope for intimate B2C relationships beyond the intermediation of self-service and outsourcing?
Consumers use these hot spots, but the driving force behind the installations is the needs of traveling salespeople and other mobile professionals.
The number of print-and-online catalogs has exceeded the number of catalogs available only in print.
Dendrite announced a partnership with SAP America; Salesforce.com announced that LogLogic has chosen to deploy Salesforce.com's Spring '04 CRM service.; RadioShack selects iPhrase; and more.
Customers relying on the Web sites of the top U.S. retail banks are unlikely to have a satisfactory experience, according to a new study by the Allen Bonde Group, a market research and management consulting firm based in Wellesley Hills, MA.
MapQuest provides new telephone access to its services; retail industry analyst Paula Rosenblum joins Aberdeen Group; Phoenix Technologies implements Salesforce.com; and more.
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