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Articles: Retail
MapQuest provides new telephone access to its services; retail industry analyst Paula Rosenblum joins Aberdeen Group; Phoenix Technologies implements Salesforce.com; and more.
PeopleSoft announced this week that the antitrust staff at the Department of Justice (DOJ) has recommended that the Department file suit to block Oracle's proposed acquisition of PeopleSoft; KANA announced it has completed its acquisition of Hipbone; and Epicor Software announced that the NFL's Washington Redskins selected Epicor's midmarket hospitality enterprise solution.
Nuance has released its Nuance 8.5 and Nuance Verifier 3.5, respectively.
Analytics developer SAS Institute this week unveiled plans to beef up its presence in the retail industry via the creation of new software solutions, along with the formation of two new units.
Gartner has presented its 10 must-do New Year resolutions for CIOs and IT Directors for 2004; MicroStrategy has announced that Trenitalia has deployed the MicroStrategy Business Intelligence Platform to analyze railroad ticket sales data; and Sharper Image has selected Coremetrics to provide detailed analysis of customer and visitor behavior on SI's Web site.
The SPSS survey found that consumers plan to conduct 25 percent of their shopping online this year, an increase of 6 percent from 2002.
Channel Intelligence has unveiled its Product Pinpointer to find gifts, while NetByTel has partnered with UPS for better customer visibility into gift tracking.
Oak Investment Partners announced that it believes its current all-cash offer is superior to the unsolicited stock-for-stock proposal from Onyx Software to acquire Pivotal; online retail sales should reach roughly $60 billion in 2003, according to AMR Research; and Dendrite International announced that Clinitrac has selected Dendrite Clinical to provide telephone support for a study for one of Clinitrac's pharmaceutical customers.
Two divisions that serve The Schwan Food Company's markets, Schwan's Home Service and Schwan's Food Service Group, have revamped their CRM strategies as part of Schwan's ongoing effort to keep customers satisfied and loyal.
Once we started the process of searching for a new commerce solution we began to realize that the solution would have to be CRM-driven.
Here, the winning strategies of five CRM project leaders who successfully championed CRM initiatives within their organizations.
Identifying valuable customers using CRM solutions is key, because it allows retailers to target them with increased service levels, this generating more revenue.
Lawson Software yesterday introduced its Retail Comp Store Metrics Data Mart and Store Operations to improve store level profitability.
A major way Taylor Made-Adidas Golf stays close to its customers is through email help.
Successful retailers recognize the Web as an important channel--one that complements existing channels, such as brick-and-mortar stores and mail-order catalogs.
Today, email addresses are often the first piece of information requested following name and mailing address.
How Erik Seoane, director of service delivery for Intuit's Turbo Tax, convinced the company's CIO and CFO to embrace CRM.
Will we ever learn to modify our behavior, learn to collaborate around integrated data files that contain the bits of customer information?
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