Articles: Retail
The image- and video-sharing site now surpasses Twitter in users.
The 'online GPS' can eliminate site confusion and facilitate interactions.
The 'right technology' helps Kohl's carry out a deep reorganization of its customer care team.
Each of our three Elite winners—a retail giant, a charitable organization, and a government agency—combined solid strategies and clear goals to better serve their client base.
The open-source offering will enable organizations to better use data for effective predictive analytics.
Frost & Sullivan identifies support interaction optimization as a $1.3 billion global market category.
American companies turn to the dominant online marketplace to reduce risks and sample the Chinese market.
Online retailers need to respond at the right time and with the right message.
Personalized voice messages and first-class treatment help a furniture retailer increase sales and decrease costs.
It takes much more than just knowing your customer's name.
EtailInsights' Technology Spy providers e-commerce sales and marketing teams with inside knowledge of prospects.
Enterprises must prepare to tackle inevitable breaches in 2015.
New EasyAsk Voice Shopper lets customers query e-commerce sites with their voices. (Originally appeared on SpeechTechMag.com)
Physical stores might not be disappearing anytime soon, but their existence depends on smart digital strategies.
Mobile needs work, but retailers are accommodating smooth transitions from physical to digital shopping.
New features include email personalization and improved audience targeting
Cybersecurity, social media, and mobile commerce will be major themes in 2015.
Why Foundation Principles, not rules and policies, are the way to go.
Many retailers aren't buying into the newest mobile wallet solution.
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Companies: Retail
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