Logo
BodyBGTop
Articles: Retail
Hours of Web research almost always precede purchasing at brick-and-mortar locations; marketers must understand several degrees of online buying comfort levels.
Vertical-specific RPM solutions provider MVI Technology may help the enterprise solutions provider to get more industry expertise and functionality.
Many companies are simply using surveys to impress the customer, and they rarely ever act on the data to drive change in CRM initiatives.
Following its purchase of AimNet Solutions, the outsourcer will continue to look for other acquisitions in the U.S., Europe, and India.
Retailers need to learn that value-added services are critical when it comes to differentiating their brand and that better customer service training is a business strategy.
Firms have begun to respond to customer demand for quicker replies, strengthening brands and relationships in the process.
A new survey indicates that despite the steady growth of CRM, customer service is still a weak point that drives consumers to competitors; retail leads the poor-service pack.
Retailers won't have to worry about high gas prices keeping potential customers away, but should focus on letting customer data and demand inform their autumn sales.
But many are only in the early stages of implementing BI systems; periodic data review still overshadows ad-hoc reporting.
Web-only merchants outperform multichannel marketers in online customer satisfaction, according to a new study from ForeSee and FGI.
The affluent are not the only ones craving premium experiences.
Big-box stores are putting the multichannel remote control in consumers' hands.
High gasoline prices and brick-and-mortar shopping hassles continue to push consumers to the online channel.
Now that the vertical has finished reacting to the Internet, companies are making long-term investments in online consumers.
Customer input is becoming part of the development cycle, according to industry bigs at the Retail Systems 2006 conference.
Customers put top value on employee interaction, not the lowest price--they want access, experience, price, product, and service.
Contactless payments combined with private label credit cards help speed transactions and consumer access to loyalty program information; 2007 could be the big year for no-touch checkout.
Gartner finds that saving money is still the number one driver of outsourcing, but warns not to let financial savings be the sole motivator.
WebTrends adds a marketing data warehouse to its all-new analytics package, responding to marketing execs' expectations of future growth and the need for individualized data.
Pages: << Prev  1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43   Next >>
 
Companies: Retail
Search
Popular Articles
 

BodyBGRight
Home | Get CRM Magazine | CRM eWeekly | CRM Topic Centers | CRM Industry Solutions | CRM News | Viewpoints | Web Events | Events Calendar
DestinationCRM.com RSS Feeds RSS Feeds | About destinationCRM | Advertise | Getting Covered | Report Problems | Contact Us