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Articles: Retail
Retailers continue to identify radio-frequency technology as their best hope for contactless payment systems.
Online adults are doing their homework before making a commitment--and they prefer professional content over the user-generated variety.
Retailers are toiling to make their email subscription procedures easy, quick, and more transparent; subscription incentives seem to be slipping in popularity.
Catering to this new breed of always-on customer will require a new approach to CRM.
The new offering marks service-management-solution vendor's attempt to improve internal organization and customer relationships.
Text mining helps companies discern true customer sentiment.
Simplifying the business will allow e-commerce managers to focus on core competencies that drive the top line.
The business apps juggernaut has announced new and enhanced mobile applications intended to help companies extend SAP business processes to information workers through mobile devices.
Bazaarvoice and MarketLive partner to offer an integrated e-commerce system complete with analytics and user ratings.
Hispanic online buyers will spend more on retail spending than any other minority group until at least 2011; incorporating customer product reviews is one way to cozy up to that market.
Retail catalog call centers are doing a better job of satisfying their callers than call centers for banks, cell phone services, cable and satellite television companies, insurance firms, and PC companies.
The technology vendor's new portable scanning terminal could affect how shoppers shop, and how stores generate loyalty.
Although overall customer satisfaction is high, several companies are lagging as consumers' expectations continue to increase on a yearly basis.
Business Problem: A company must design and manage a visually appealing interactive storefront for its Web site.
While overall satisfaction with e-commerce continues its upsurge, the online travel industry is feeling the competitive pressure from airline and hotel sites, and travel search engines.
The company releases enhancements to its e-commerce engine, with improvements that are tailored for a potentially untapped midmarket, according to one analyst.
Magic Quadrant for E-Commerce '06: ATG and IBM WebSphere Commerce top the new quadrant, an examination of vendors delivering B2B and B2C e-commerce offerings.
The telephony vendor releases a sophisticated solution for the retail space, highlighting a trend in vertical-based communications solutions, according to one analyst.
ForeSee Results reveals part of its retail satisfaction index, wherein holiday shoppers state their preference for immediate information and back it up with sales.
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