SAPPHIRE '05: SAP touts its NetWeaver platform/partnership concept as the next evolution in CRM, blending innovation with best-of-breed capabilities.
Daily News,
Posted 19 May 2005
The number one reason companies are letting go of CRM is to gain access to people and expertise.
Viewpoints,
Posted 01 Apr 2005
Small-business owners are 54 percent more likely to be receptive to email than the general population. --Experian
Insight,
Posted 01 Apr 2005
The recent increase in interest rates is already affecting the spending habits of low- and middle-income consumers.
Daily News,
Posted 01 Mar 2005
The rules of the game in Internet search are still being written, and strategies must adapt to suit the times.
Daily News,
Posted 08 Feb 2005
Retailers need to change they way they do business to retain consumers.
Daily News,
Posted 24 Jan 2005
Holiday consumers continue to prefer offline purchasing.
Daily News,
Posted 07 Dec 2004
The key to recent redesigns lies in uniting bricks and clicks.
Daily News,
Posted 03 Dec 2004
NetSuite announces NetSuite Holiday Mall; Sales Performance International launches a new consulting practice; Verint reports third quarter results; and more.
Daily News,
Posted 02 Dec 2004
An NRF Foundation survey finds that most retailers are investing in CRM and most customers are satisfied with their service experience.
Daily News,
Posted 29 Nov 2004
Butterball Turkey's customer service initiative primes for the company's busiest time of year.
Daily News,
Posted 24 Nov 2004
Distributed merchandising networks are changing the way companies build customer relationships.
Viewpoints,
Posted 15 Nov 2004
The grocery service is using CRM to manage growth and harvest revenues.
Daily News,
Posted 08 Nov 2004
Online businesses will increase their spending significantly in 2005 in an attempt to meet their customers' needs.
Experts on Call,
Posted 25 Oct 2004
Customers now have a champion on the executive team: the Chief Customer Officer. CRM magazine reveals the success strategies of three of these new leaders.
Magazine Features,
Posted 18 Oct 2004
The online retailer uses analytics to improve the customer experience on its Web site.
Daily News,
Posted 18 Oct 2004
Effective immediately the NetSuite 10 core contains an Upsell Manager as a standard component.
Daily News,
Posted 14 Oct 2004
Online retailers are reaching a crossroads in terms of gauging customer satisfaction, according to a recent study.
Daily News,
Posted 09 Sep 2004
Conventional wisdom regarding multichannel customers has been off target.
Daily News,
Posted 08 Sep 2004
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