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Articles: Retail
New research from AIIM shows the various stages of development in the pursuit of Web 2.0 nirvana.
Dreamforce '08: Salesforce.com's partners capitalize on conference momentum with a number of new announcements and product releases.
Dreamforce '08: The SaaS vendor ups research funds for CRM, declaring this a critical time to listen to and invest in customers and employees.
A 60 percent failure rate suggests that process change requires behavior change.
A new reality emerges for the people-process-technology mix.
Citing the economy, new research finds unified communications vendors must convince organizations of the potential benefits during a recession.
New findings from DMG Consulting show the contact center survey-and-feedback space grew by 21.3 percent between '07 and '08 -- its best year to date.
Nuance Conversations '08: A customer-experience consultant outlines what it takes to make yourself memorable for every customer.
The content management provider looks to provide a more holistic Web marketing solution, according to company executives.
New research from Forrester unveils the top vendors for companies yearning to achieve experience-based differentiation.
New research indicates global sales continue to climb, and will surpass the billion-dollar mark by 2010.
Even if customer surveys don't interest you, real-time alert capabilities might.
MDM Summit '08: Vendors and customers bemoan the growing pains of master data management -- and revel in its growth spurt.
The performance management provider hopes to evolve contact centers into selling centers with its new Strategic Service Suite.
Direct Marketing Association '08: In a down economy, marketers and advertisers have no choice but to look up.
Combine the economic environment and phone-system life cycles -- and you just may see a spike in Voice over Internet Protocol usage.
RightNow Summit '08: CEO Greg Gianforte calls customer experience the final frontier of differentiation.
New research from Cone LLC finds 93 percent of Americans want companies to have a presence in social media.
The research firm's debut report on this market puts Nice Systems and Verint Systems on top, and says we can expect more vendors to join the WFO party in 2009.
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