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Articles: Retail
New research indicates global sales continue to climb, and will surpass the billion-dollar mark by 2010.
Even if customer surveys don't interest you, real-time alert capabilities might.
MDM Summit '08: Vendors and customers bemoan the growing pains of master data management -- and revel in its growth spurt.
The performance management provider hopes to evolve contact centers into selling centers with its new Strategic Service Suite.
Direct Marketing Association '08: In a down economy, marketers and advertisers have no choice but to look up.
Combine the economic environment and phone-system life cycles -- and you just may see a spike in Voice over Internet Protocol usage.
RightNow Summit '08: CEO Greg Gianforte calls customer experience the final frontier of differentiation.
New research from Cone LLC finds 93 percent of Americans want companies to have a presence in social media.
The research firm's debut report on this market puts Nice Systems and Verint Systems on top, and says we can expect more vendors to join the WFO party in 2009.
The unified agent desktop provider targets financial services, insurance, and retail with its latest release, Workspace 5.0.
A cosmetics company relies on its customers to share the beauty of its brand.
Bath & Body Works delivers a superior customer experience thanks to Astute Solutions.
Maximizing profit isn't about squeezing your customers dry; it's about charging them what's fair. Price optimization is no longer a chore or a secret technology—it's a competitive differentiator for those wise enough to explore it.
Advertising Week NY '08: It might take government intervention to save the country, but it's women who are making the personal financial decisions to protect themselves and their families.
destinationCRM Exclusive: New survey data finds customer adoption is growing, but companies need to create a strategy to attract -- and keep -- loyal channel users.
100 percent of companies surveyed by Aberdeen Group report either having customer experience management in place or planning on having it within 30 months.
New research from DMG Consulting finds one out of every five contact centers is without a plan for business continuity or disaster recovery.
Magic Quadrant for E-Commerce '08: Veteran firms IBM and ATG top the field -- but the field itself is twice as big as it was last year.
CallCopy's latest release -- a Voice over Internet Protocol call-recording solution -- specifically targets the smaller end of the small-to-midsize-business segment.
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