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| Articles: Retail |
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Free shipping as a holiday promotion has become a must-do for online retailers; a new study helps retailers understand how this offer can become a differentiator.
Daily News,
Posted 02 Jan 2007
The results from this year's holiday shopping are in, with most retailers posting impressive customer satisfaction scores; last year's leaders raise the bar for service.
Daily News,
Posted 27 Dec 2006
Retailers are becoming smarter as they target business intelligence functionality for managing customer data; new research shows heavy BI adoption, but plenty of room to grow.
Daily News,
Posted 21 Dec 2006
Loyalty leaders outperform loyalty laggards in payment options, item delivery, and post-sale customer support; Victoria's Secret and Walgreen's are click-and-mortar standouts.
Daily News,
Posted 19 Dec 2006
As online shopping among teenagers continues to grow, retailers must focus on teens' relationship to technology and family to reap the most from this market, according to a new report.
Daily News,
Posted 11 Dec 2006
Unica releases the latest version of its Web-analytics product, Affinium NetInsight 7.1, focused on ease of use and tighter multichannel tie-ins.
Daily News,
Posted 05 Dec 2006
Cyber Monday, the online retailer's Black Friday, will see the highest level of spending for this post-Thanksgiving shopping day of any year to date; high interest in e-retail popularity will continue year 'round.
Daily News,
Posted 27 Nov 2006
Thanks to convenience and consumer comfort with online shopping, a report states that this year's online holiday retail sales may touch $27 billion.
Daily News,
Posted 01 Nov 2006
Retailers can leverage brand assets and CRM capabilities to build a winning media business.
The Tipping Point,
Posted 01 Nov 2006
Hours of Web research almost always precede purchasing at brick-and-mortar locations; marketers must understand several degrees of online buying comfort levels.
Daily News,
Posted 19 Oct 2006
Vertical-specific RPM solutions provider MVI Technology may help the enterprise solutions provider to get more industry expertise and functionality.
Daily News,
Posted 09 Oct 2006
Many companies are simply using surveys to impress the customer, and they rarely ever act on the data to drive change in CRM initiatives.
Daily News,
Posted 20 Sep 2006
Following its purchase of AimNet Solutions, the outsourcer will continue to look for other acquisitions in the U.S., Europe, and India.
Daily News,
Posted 06 Sep 2006
Retailers need to learn that value-added services are critical when it comes to differentiating their brand and that better customer service training is a business strategy.
Daily News,
Posted 24 Aug 2006
Firms have begun to respond to customer demand for quicker replies, strengthening brands and relationships in the process.
Daily News,
Posted 18 Aug 2006
A new survey indicates that despite the steady growth of CRM, customer service is still a weak point that drives consumers to competitors; retail leads the poor-service pack.
Daily News,
Posted 09 Aug 2006
Retailers won't have to worry about high gas prices keeping potential customers away, but should focus on letting customer data and demand inform their autumn sales.
Daily News,
Posted 28 Jul 2006
But many are only in the early stages of implementing BI systems; periodic data review still overshadows ad-hoc reporting.
Daily News,
Posted 19 Jul 2006
Web-only merchants outperform multichannel marketers in online customer satisfaction, according to a new study from ForeSee and FGI.
Daily News,
Posted 09 Jun 2006
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