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Articles: Retail
In a growing trend across all verticals, the latest Yankee Group study finds 50 percent of service providers cannot explain what the customer experience should be.
New offering gives users the flexibility and oversight typically associated with on-premises solutions without the large capital costs.
With Web-enabled mobile devices on the rise, the company's mobile analytics will enhance its latest SiteCatalyst release.
Influencing an influential audience.
A new Aberdeen report says profitability is dependent on repeat buyers and a focus on lifetime customer value.
With the release of Recommendation Advisor 6.1, the company strikes a balance between human decision-making and technology.
Not every online retailer can lower prices to compete.
The move deepens Convergys' footprint in an increasingly competitive customer service market, according to company executives.
ID Analytics' new authentication solution looks to break high-cost boundaries.
The latest study from the CFI Group finds customer satisfaction remains an important competitive differentiator.
A change in your brand's tagline may end up damaging the brand itself.
The newest offering from the provider of enterprise compliance and quality management solutions takes the human factor out of unifying data.
The vendor's latest on-demand contact center platform underscores the importance of monitoring calls in real time.
Teradata's reselling of Trillium DQ offerings offers a boost in master data management for enterprises.
Using customers to benefit customers brings marketing intelligence to a whole new level.
A new partnership between the search-engine giant and content management systems gives end users a tool for Web-page testing.
New research shows that business intelligence tools have a higher adoption rate among small businesses than their medium-sized counterparts.
AOTA '08: Woeful romantics may cry out over their Missed Connections, but craigslist aims never to let the integrity of its site—or the trust of its millions of users—slip away.
Driving Innovation '08: Verint Systems CEO and President Dan Bodner says that merely collecting intelligence is worthless without being able to properly utilize the data.
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