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Articles: Retail
The on-demand customer experience solution provider's latest quarterly release makes it ready to release a one-stop enterprise contact center package.
A new solution by Bazaarvoice aims to bring manufacturers into the conversation.
A depressed shopping season may lead to a transformation of consumer behavior -- and the disappearance of several brand-name retailers.
Big Red's acquired powerhouse gets a major update, and adds sales gadgets to its social initiative.
Online retailers can increase loyalty with alternative payment options.
Spanlink's prepackaged solution targets small and midsize businesses that think UC is too complex or costly to implement.
An often-overlooked technique can add significant value to your marketing spend.
New research from AIIM shows the various stages of development in the pursuit of Web 2.0 nirvana.
Dreamforce '08: Salesforce.com's partners capitalize on conference momentum with a number of new announcements and product releases.
Dreamforce '08: The SaaS vendor ups research funds for CRM, declaring this a critical time to listen to and invest in customers and employees.
A 60 percent failure rate suggests that process change requires behavior change.
A new reality emerges for the people-process-technology mix.
Citing the economy, new research finds unified communications vendors must convince organizations of the potential benefits during a recession.
New findings from DMG Consulting show the contact center survey-and-feedback space grew by 21.3 percent between '07 and '08 -- its best year to date.
Nuance Conversations '08: A customer-experience consultant outlines what it takes to make yourself memorable for every customer.
The content management provider looks to provide a more holistic Web marketing solution, according to company executives.
New research from Forrester unveils the top vendors for companies yearning to achieve experience-based differentiation.
New research indicates global sales continue to climb, and will surpass the billion-dollar mark by 2010.
Even if customer surveys don't interest you, real-time alert capabilities might.
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