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Articles: Retail
New in-the-cloud services and social feeds in Sugar 5.2 puts it on par with traditional CRM leaders, says one analyst.
Mastering the multi-sourced call center.
A research firm and an industry trade group both come to the same conclusion: "Fewer people may be hitting the stores in January to redeem gift cards."
According to research firm IDC, blame the current recession for the scaled-back spending forecast.
New research suggests that simply cutting product costs during the recession will ultimately backfire for companies.
A survey by Coremetrics shows a general decline in e-commerce holiday-shopping results -- but several verticals saw a surprise lift.
A new report from Aberdeen suggests that the best time for marketers is when customers are communicating through their actions.
Your company's Web site doesn't have to be the prettiest one out there, but it has to be useful. Here's how to make sure it is.
Will the Grinch steal retail's favorite season?
Instead, invest more in your best customers.
Web 2.0, social media, customer feedback, conversations. Transparency is the new currency in CRM—but are you really ready to let your customer behind the curtain?
Clearly, improving customer trust should be a major focus for organizations in 2009.
PowerReviews unveils an affordable -- and "frictionless" -- solution for small retailers.
New research from Datamonitor finds the two market giants continue to lead the WFO space, which is set to grow 10.3 percent annually through 2013.
Tealeaf debuts an array of offerings aimed at digging deeper into mobile-customer behavior.
NACCM '08: The morning keynote presenters stressed the power of shifting philosophies through the power of storytelling.
The on-demand customer experience solution provider's latest quarterly release makes it ready to release a one-stop enterprise contact center package.
A new solution by Bazaarvoice aims to bring manufacturers into the conversation.
A depressed shopping season may lead to a transformation of consumer behavior -- and the disappearance of several brand-name retailers.
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