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Articles: Retail
Customer retention is one thing. Identifying the right ones to retain is another.
In this recessionary holiday season, the two online players tie for first, while all others fall short of "excellence."
Only 11 percent of companies were considered "excellent" in Forrester's second annual Customer Experience Index (CxPi) Rankings.
The new service offers biometrically authorized payments via phone, providing convenience and security.
Gartner's most recent MarketScope looks at how businesses in the consumer world are using sales force automation.
The company's Unified IP 6.6 release features a tighter integration with Microsoft Office Communications Server in its push for UC.
Delivering analytical applications through reporting tools to enable a predictive enterprise.
A new tagging feature aims to make reviews more easily accessible.
The company expands its online marketing platform with a new text-messaging solution.
Video-enabled call centers will change the company-customer relationship.
New in-the-cloud services and social feeds in Sugar 5.2 puts it on par with traditional CRM leaders, says one analyst.
Mastering the multi-sourced call center.
A research firm and an industry trade group both come to the same conclusion: "Fewer people may be hitting the stores in January to redeem gift cards."
According to research firm IDC, blame the current recession for the scaled-back spending forecast.
New research suggests that simply cutting product costs during the recession will ultimately backfire for companies.
A survey by Coremetrics shows a general decline in e-commerce holiday-shopping results -- but several verticals saw a surprise lift.
A new report from Aberdeen suggests that the best time for marketers is when customers are communicating through their actions.
Your company's Web site doesn't have to be the prettiest one out there, but it has to be useful. Here's how to make sure it is.
Will the Grinch steal retail's favorite season?
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