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Articles: Retail
The Journey of Implementation — Part 1: Before the design and deployment stages begin, planning is everything.
Customer Experience Summit '09: A healthy dose of proactive service can go a long way toward forging better relationships.
Service gaffes are part of life, but some of them are just astounding.
To streamline and improve customer service, Avaya unveils new contact center solutions designed around the architecture of the session initiation protocol.
Customer Experience Summit '09: Keynote speakers suggest utilizing the voice of the customer to forge deeper loyalty.
Search Engine Strategies NYC '09: In the current economic climate, even top-shelf brands need to be wary. "Marketing must move from passion to compassion," according to a presenter.
Search Engine Strategies NYC '09: Expert panel discusses the state of search -- and what marketers and consumers can do with it.
Five questions to get to real ROI.
eGain's new "solution-as-a-service" delivery model looks to kick SaaS up a notch.
Set your brand apart by using channels appropriately.
At online-auction site eBay, ProStores opens PowerReviews Express to its 40,000 small and midsized merchants.
A new Gartner study finds the state of CRM in 2000 can predict its look in 2020.
The release targets global expansion and cost savings -- two compelling attributes, says one industry analyst.
Using the Internet, text, and other sources for insight.
Online self-service portals can become high-performance growth engines amid challenging economic times.
One pundit believes the company is poised to take advantage of a growing demand for hosted customer service solutions.
The vendor's latest release includes self-service product registration, tailored to streamline and improve customer service.
The country's in a turbulent period—a new administration, a recessionary economy—but these campaigns prove that creativity thrives in the face of change.
Mobile CRM has been around for years, but Apple's handheld device has upended everything. Now vendors are rewriting applications, companies are rethinking the BlackBerry's seeming stranglehold, and users are wondering what's next. The answer may be nothing less than a CRM revolution, and a chance for Apple to enter the enterprise.
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