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Articles: Retail
Five questions to get to real ROI.
eGain's new "solution-as-a-service" delivery model looks to kick SaaS up a notch.
Set your brand apart by using channels appropriately.
At online-auction site eBay, ProStores opens PowerReviews Express to its 40,000 small and midsized merchants.
A new Gartner study finds the state of CRM in 2000 can predict its look in 2020.
The release targets global expansion and cost savings -- two compelling attributes, says one industry analyst.
Using the Internet, text, and other sources for insight.
Online self-service portals can become high-performance growth engines amid challenging economic times.
One pundit believes the company is poised to take advantage of a growing demand for hosted customer service solutions.
The vendor's latest release includes self-service product registration, tailored to streamline and improve customer service.
The country's in a turbulent period—a new administration, a recessionary economy—but these campaigns prove that creativity thrives in the face of change.
Mobile CRM has been around for years, but Apple's handheld device has upended everything. Now vendors are rewriting applications, companies are rethinking the BlackBerry's seeming stranglehold, and users are wondering what's next. The answer may be nothing less than a CRM revolution, and a chance for Apple to enter the enterprise.
The switch to digital TV broadcasts is upon us—or is it?
eTail West '09: Companies are either wallowing in uncertainty or else diving aimlessly into unknown waters -- either way, the brand takes a hit.
eTail West '09: With revenue down, retailers are having to rely more on analytics than ever before.
New research from Forrester warns companies to invest in customer service — or else.
Optimize e-commerce with purchase incentives.
Predictive Analytics World '09: A former Amazon.com executive shares the steps required to manage today's customers.
Predictive Analytics World '09: With a goal of operational excellence, you can target the right customers and save money along the way.
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