A research firm and an industry trade group both come to the same conclusion: "Fewer people may be hitting the stores in January to redeem gift cards."
Daily News,
Posted 05 Dec 2008
According to research firm IDC, blame the current recession for the scaled-back spending forecast.
Daily News,
Posted 04 Dec 2008
New research suggests that simply cutting product costs during the recession will ultimately backfire for companies.
Daily News,
Posted 02 Dec 2008
A survey by Coremetrics shows a general decline in e-commerce holiday-shopping results -- but several verticals saw a surprise lift.
Daily News,
Posted 02 Dec 2008
A new report from Aberdeen suggests that the best time for marketers is when customers are communicating through their actions.
Daily News,
Posted 02 Dec 2008
Your company's Web site doesn't have to be the prettiest one out there, but it has to be useful. Here's how to make sure it is.
Magazine Features,
Posted 01 Dec 2008
Will the Grinch steal retail's favorite season?
Insight,
Posted 01 Dec 2008
Instead, invest more in your best customers.
The Tipping Point,
Posted 01 Dec 2008
Web 2.0, social media, customer feedback, conversations. Transparency is the new currency in CRM—but are you really ready to let your customer behind the curtain?
Magazine Features,
Posted 01 Dec 2008
Clearly, improving customer trust should be a major focus for organizations in 2009.
Front Office,
Posted 01 Dec 2008
PowerReviews unveils an affordable -- and "frictionless" -- solution for small retailers.
Daily News,
Posted 27 Nov 2008
New research from Datamonitor finds the two market giants continue to lead the WFO space, which is set to grow 10.3 percent annually through 2013.
Daily News,
Posted 26 Nov 2008
Tealeaf debuts an array of offerings aimed at digging deeper into mobile-customer behavior.
Daily News,
Posted 21 Nov 2008
NACCM '08: The morning keynote presenters stressed the power of shifting philosophies through the power of storytelling.
Daily News,
Posted 19 Nov 2008
The on-demand customer experience solution provider's latest quarterly release makes it ready to release a one-stop enterprise contact center package.
Daily News,
Posted 18 Nov 2008
A new solution by Bazaarvoice aims to bring manufacturers into the conversation.
Daily News,
Posted 18 Nov 2008
A depressed shopping season may lead to a transformation of consumer behavior -- and the disappearance of several brand-name retailers.
Daily News,
Posted 13 Nov 2008
Big Red's acquired powerhouse gets a major update, and adds sales gadgets to its social initiative.
Daily News,
Posted 12 Nov 2008
Online retailers can increase loyalty with alternative payment options.
Viewpoints,
Posted 12 Nov 2008
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