| Articles: Retail |
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eTail West '09: Companies are either wallowing in uncertainty or else diving aimlessly into unknown waters -- either way, the brand takes a hit.
Daily News,
Posted 27 Feb 2009
eTail West '09: With revenue down, retailers are having to rely more on analytics than ever before.
Daily News,
Posted 26 Feb 2009
New research from Forrester warns companies to invest in customer service — or else.
Daily News,
Posted 23 Feb 2009
Optimize e-commerce with purchase incentives.
Viewpoints,
Posted 23 Feb 2009
Predictive Analytics World '09: A former Amazon.com executive shares the steps required to manage today's customers.
Daily News,
Posted 20 Feb 2009
Predictive Analytics World '09: With a goal of operational excellence, you can target the right customers and save money along the way.
Daily News,
Posted 18 Feb 2009
Latest report from Forrester Research affirms high correlation between experience and loyalty across all industries.
Daily News,
Posted 18 Feb 2009
Despite a slight drop in customer satisfaction, e-commerce and retail put up a strong fight against the economy.
Daily News,
Posted 17 Feb 2009
A new study finds WFO had a very good 2008, despite the economic downturn.
Daily News,
Posted 16 Feb 2009
Shocking new research finds many companies still don't fully understand their own customer service organizations.
Daily News,
Posted 13 Feb 2009
Forrester Wave on Listening Platforms '09: The analyst firm listens closely to a market segment that used to be known as brand monitoring.
Daily News,
Posted 13 Feb 2009
New unified communication offerings are geared to help companies cut costs while improving customer service.
Daily News,
Posted 12 Feb 2009
The popular on-demand ERP and CRM provider announces a version for the retail industry, and has its first profitable quarter.
Daily News,
Posted 12 Feb 2009
User-Generated Content Expo '09: Executives of iStockphoto explain how passion -- backed by user insight -- can be the foundation for a booming business.
Daily News,
Posted 11 Feb 2009
Service business strategies for rough economic climates.
Viewpoints,
Posted 11 Feb 2009
SugarCon '09: New CRM features, connectors, and learning programs were all on display this week.
Daily News,
Posted 04 Feb 2009
Personalized, relevant pitches are key.
Viewpoints,
Posted 04 Feb 2009
Net Promoter Conference '09: Deliver an excellent customer experience, and riches are sure to follow.
Daily News,
Posted 29 Jan 2009
What do customers think of customer service?
Viewpoints,
Posted 28 Jan 2009
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