| Articles: Retail |
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Retail had a bad season, but Wrigleyville Sports now finds itself safe at home.
REAL ROI,
Posted 01 May 2009
How have retailers fared in the twitterverse?
Insight,
Posted 01 May 2009
Why mobile shopping—"m-commerce"—is finally getting a move on.
Insight,
Posted 01 May 2009
The candy brand integrates its messaging across Twitter, Flickr, Wikipedia, YouTube, Facebook, and elsewhere on the social graph.
Insight,
Posted 01 May 2009
Have retailers, desperate for survival, abandoned their commitment to the customer experience?
Magazine Features,
Posted 01 May 2009
In a down economy, consumers are vulnerable to Internet scams, but many government and Internet retailers are still neglecting to implement preventive measures.
Daily News,
Posted 01 May 2009
Analysts say the newest solution from SugarCRM allows the open-source CRM pioneer to compete directly with Salesforce.com.
Daily News,
Posted 30 Apr 2009
Nearing the two-year anniversary of its acquisition by Microsoft, Tellme's new features look to slash costs for enterprise customer service.
Daily News,
Posted 29 Apr 2009
The features in the company's Spring '09 release aim squarely at its target market, says one industry analyst.
Daily News,
Posted 29 Apr 2009
Social media has only just taken off, says Forrester analyst Jeremiah Owyang -- and his "Future of the Social Web" report says social networks and marketers will have to change their strategies. "Bad things will happen," he says.
Daily News,
Posted 27 Apr 2009
With the release of Centricity 9.7, Envision Telephony extends tagging capabilities to all its customers.
Daily News,
Posted 24 Apr 2009
Protect your existing business, especially in tough times.
Viewpoints,
Posted 22 Apr 2009
"What marketing really needs to be doing is driving business," says a CMO Council executive.
Daily News,
Posted 14 Apr 2009
Facing a drop in mailings and a poor economy, the United States Postal Service plans to implement a variable-price "Summer Sale" -- but only the largest mailers will benefit.
Daily News,
Posted 13 Apr 2009
In the Age of the Customer, customers demand attention.
Viewpoints,
Posted 08 Apr 2009
Web 2.0 Expo '09: Keynote speakers urge audience to connect with customers -- by telling stories and, above all else, by being honest.
Daily News,
Posted 03 Apr 2009
Web 2.0 Expo '09: Social media thought leaders Charlene Li, Jeremiah Owyang, and Peter Kim discuss the barriers to social media marketing, and how to encounter them without going "over capacity."
Daily News,
Posted 02 Apr 2009
Customer service tweeps speak for themselves.
Insight,
Posted 01 Apr 2009
The Journey of Implementation — Part 1: Before the design and deployment stages begin, planning is everything.
Reality Check,
Posted 01 Apr 2009
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