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Articles: Retail
Learn the value of integrating a mobile component into your CRM strategy.
The vendor's latest release focuses on enhancing the customer experience by enabling companies to be connected.
Properly built, an online community can generate engagement and two-way dialogue.
After closing deals at the end of 2009, the social media agency aims to deliver a broad suite of social media capabilities.
The social business software provider buys a social media monitoring company and plans to extend social insight across the entire enterprise.
In Forrester's Annual survey, Barnes and Noble, Marriott Hotels, and Hampton Inn and Suites deliver the best experiences.
NRF Annual '10: Consumers are looking for value that goes beyond just a price cut.
NRF Annual ‘10: With the worst of the economic recession behind them, retailers must seek new growth opportunities through jobs, innovation, and international expansion.
The company's latest offering looks to tie individual agent performance more closely with corporate initiatives.
Improve the customer experience with a content-rich, social-driven site.
Another year older, another year stronger-social media continues to gain momentum in the business world.
Capture new markets — or reinvigorate existing ones — by reevaluating how those markets perceive your brand.
Large retailers are seeing record numbers in customer satisfaction but small and midsized businesses still feel the pain of the economy.
New research from Strativity Group finds consumers are willing to pay a premium for goods and services if companies deliver quality experiences.
How credit card companies are making the most of their existing relationships.
Be prepared to act on customer feedback.
Pundits say the company's latest release tightens competition in the QM space.
New solution for online retailers brings the dressing room into the consumer's own home.
Barely half of all customer service requests -- 52 percent -- now have their origin in the contact center, according to new research from Aberdeen Group.
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