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Articles: Retail
NRF Annual '10: Consumers are looking for value that goes beyond just a price cut.
NRF Annual ‘10: With the worst of the economic recession behind them, retailers must seek new growth opportunities through jobs, innovation, and international expansion.
The company's latest offering looks to tie individual agent performance more closely with corporate initiatives.
Improve the customer experience with a content-rich, social-driven site.
Another year older, another year stronger-social media continues to gain momentum in the business world.
Capture new markets — or reinvigorate existing ones — by reevaluating how those markets perceive your brand.
Large retailers are seeing record numbers in customer satisfaction but small and midsized businesses still feel the pain of the economy.
New research from Strativity Group finds consumers are willing to pay a premium for goods and services if companies deliver quality experiences.
How credit card companies are making the most of their existing relationships.
Be prepared to act on customer feedback.
Pundits say the company's latest release tightens competition in the QM space.
New solution for online retailers brings the dressing room into the consumer's own home.
Barely half of all customer service requests -- 52 percent -- now have their origin in the contact center, according to new research from Aberdeen Group.
Pundits say adding the capability, along with social monitoring, is a wise move in a rapidly changing market.
RightNow Summit '09: A closing keynote address examines the strategies Disney utilizes to deliver on its brand promise.
The company's latest on-demand solution looks to ease the challenges online marketers face today.
Gartner Magic Quadrant for E-Service Suites '09: The increasingly saturated market seeks to solve a common problem: disintegrated customer experience.
Only social media can put the customer back into CRM.
What do you do when your brand no longer reflects your offerings?
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