Articles: Retail
The open-source offering will enable organizations to better use data for effective predictive analytics.
Frost & Sullivan identifies support interaction optimization as a $1.3 billion global market category.
American companies turn to the dominant online marketplace to reduce risks and sample the Chinese market.
Online retailers need to respond at the right time and with the right message.
Personalized voice messages and first-class treatment help a furniture retailer increase sales and decrease costs.
It takes much more than just knowing your customer's name.
EtailInsights' Technology Spy providers e-commerce sales and marketing teams with inside knowledge of prospects.
Enterprises must prepare to tackle inevitable breaches in 2015.
New EasyAsk Voice Shopper lets customers query e-commerce sites with their voices. (Originally appeared on SpeechTechMag.com)
Physical stores might not be disappearing anytime soon, but their existence depends on smart digital strategies.
Mobile needs work, but retailers are accommodating smooth transitions from physical to digital shopping.
New features include email personalization and improved audience targeting
Cybersecurity, social media, and mobile commerce will be major themes in 2015.
Why Foundation Principles, not rules and policies, are the way to go.
Many retailers aren't buying into the newest mobile wallet solution.
Today's innovations are only the beginning.
Activating a purpose galvanizes employees, drives culture, and boosts the bottom line.
Two vertically focused providers supply companies with improved CRM tools.
To truly know your customer, consider his personality traits.
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Companies: Retail
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