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Articles: Retail
The solution is the first customer care solution developed specifically for the smartphone.
New resource helps merchants and service providers understand and implement PCI DSS requirements for voice recordings.
Personalizing customer communications is important, but it's essential to understand your audiences' preferences and not assume that you know them.
How to Demystify Women's Purchasing Behavior
After a lawsuit questioned quality of its beef, the food chain aggressively disseminated its side of the story
A new study finds that Americans say loyalty and rewards programs miss the mark with membership benefits and aren't driving loyalty.
Chat solution provides auto dealers with multiple avenues to create more personal connections with shoppers online.
What Watson means for the future of customer service
Survey pinpoints opportunities for consumers, retailers and brands in emerging approaches that leverage social networking to drive commerce.
Fourteen percent of the world's population belongs to at least one coalition loyalty program.
Fickle customers toting mobile devices are just one click away from taking their business elsewhere
The global supplier of office products and services is deploying next-generation Impact 360 solution to support optimized performance.
Groupon will deploy the Vertica Analytics Platform on the Amazon Elastic Cloud Computing (EC2) solution for deployment flexibility and ease of scalability.
NCR introduces a consumer preference management solution that allows retail marketers to offer more personalized, consistent communications and deliver a converged retailing experience to shoppers.
A pet product retailer dramatically increases average order value by empowering its customers
Text messages remain a big part of any mobile campaign, but these days a multichannel approach is what really connects
Mobile service is finally catching on with consumers of all ages—but not everyone is embracing the same methods
Are consumers comfortable with or creeped out by online data collection tactics?
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