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Articles: Retail
Social media success is often hard to spot, but you need to know where your industry is headed.
Marketing services provider eMediaNode turns to ATG Call Tracking to better serve prospects and customers' customers.
Figure out why they do it, and you can foster a positive brand conversation.
Overtone's enhanced OpenMic product offers a hybrid text-analysis engine.
Bazaarvoice releases a product geared toward helping businesses drive customers from social networks to brand Web sites.
CRM Evolution '10 — Day 3: Four executives, from four vendors of social media platforms, provide (at least) four answers.
CRM Evolution '10 — Day 2: Ovum research analyst Ian Jacobs envisions the future of location-based customer interactions.
How to keep Do-Not-Contact compliance risk from blowing up in your face.
CRM Evolution '10: As CRM magazine's annual conference gets under way, the ninth annual awards honor companies, customers, and industry visionaries for successes in the CRM marketplace over the previous 12 months.
CRM Evolution '10 — Day 1: Emily Yellin, author of Your Call Is (Not That) Important to Us, shares some customer service interactions of her own, and reveals the secret of the karmic footprint.
destinationCRM Exclusive: Infor, a provider of enterprise software solutions, launches a new intelligence-based email marketing tool.
Six ways that the new Internet -- a mobile, social, and real-time Internet -- is changing the playing field for CRM and putting customers back in control.
Customer Experience Forum '10: A Forrester Research vice president demonstrates technology that can sense and recognize movement.
Forrester Customer Experience Forum '10: Forrester Research Unveils its Voice of the Customer Award winners
In an effort to provide better predictive analytics, Pitney Bowes pulls out its checkbook.
The cloud computing business software provider looks to new partnerships to integrate friends into the shopping experience.
Aberdeen Group Retail Summit '10: Two keynotes offer new insight into the impact of social and mobile marketing.
CDC Software climbs out of the shadows with two important product releases.
Mobile Marketing Forum '10: An executive of the search-engine giant explains how his company plans to capitalize on mobile devices, and the notion of "immobile browsing."
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