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Articles: Retail
SapphireNow '10: SAP executives explain the recent Sybase acquisition and set a date for the general availability of on-demand software Business ByDesign 2.5.
Online eyewear retailer EyeBuyDirect.com brings its customer feedback into focus with Kampyle
Microsoft Convergence '10: At this year's business solutions event, the Microsoft team announces extensions to CRM Dynamics Online and previews the next generation of Microsoft CRM.
Get customers involved in your decision-making with on-demand enterprise content management.
Integrate systems and share data to deliver a better, more-holistic customer experience.
Jay H. Baker Retailing Initiative/Wharton Interactive Media Initiative '10: The chief executive officer of Home Shopping Network details how to engage customers and improve service.
Social media may be hot, but don't leave contact centers out in the cold.
Customers want — and expect — personalization.
Convert up to 50 percent of abandoners with real-time follow-up.
Net Promoter Conference '10: Three companies reveal the secrets to delivering high-quality customer experience.
With an eye on the user experience, some brands are inviting imaginary friends to the party.
Grab consumer attention with personalized images.
Boost sales while recovering from the recession.
Learn the value of integrating a mobile component into your CRM strategy.
The vendor's latest release focuses on enhancing the customer experience by enabling companies to be connected.
Properly built, an online community can generate engagement and two-way dialogue.
After closing deals at the end of 2009, the social media agency aims to deliver a broad suite of social media capabilities.
The social business software provider buys a social media monitoring company and plans to extend social insight across the entire enterprise.
In Forrester's Annual survey, Barnes and Noble, Marriott Hotels, and Hampton Inn and Suites deliver the best experiences.
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