| Articles: Retail |
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Online Exclusive: What do you do when your customers aren't playing in your court?
Web-Only Bonus Articles,
Posted 01 Aug 2009
Self-publishing company Author Solutions turns to Salesforce.com's platform-as-a-service to host its operations and expand its library of ideas.
Secret of My Success,
Posted 01 Aug 2009
Delivering quality customer service means making quality shots.
Magazine Features,
Posted 01 Aug 2009
Readers tell us what they think of "social" technologies.
Insight,
Posted 01 Aug 2009
SAPPHIRE '09: SAP executives stressed the emerging need for transparency among all enterprises. Did the message ring true?
Insight,
Posted 01 Aug 2009
Brands from Dell to Office Depot are slicing customers into ever-tinier segments—and learning the dos and don'ts along the way.
Insight,
Posted 01 Aug 2009
A new paradigm calls for a reassessment of an industry metric.
Connect,
Posted 01 Aug 2009
"Healthcare" and "customer service" don't have to be mutually exclusive.
Magazine Features,
Posted 01 Aug 2009
A decline in email responsiveness creates enormous opportunity.
Viewpoints,
Posted 30 Jul 2009
Looking to enhance its business analytics capabilities, Big Blue adds the predictive analytics pioneer to its list of more than a hundred companies acquired in the past decade.
Daily News,
Posted 29 Jul 2009
Software-as-a-service, analytics, and customer retention technologies help lead the way, according to a new Gartner report — and SAP retains the market-share crown.
Daily News,
Posted 23 Jul 2009
Microsoft Worldwide Partner Conference '09: The tech giant hits two major milestones: a million members of its partner network and a million customers for Dynamics CRM.
Daily News,
Posted 18 Jul 2009
According to new research from Pelorus Group, the market will jump from $268 million to $533 million by 2014.
Daily News,
Posted 18 Jul 2009
Three steps required to grasp customers' needs and hold their loyalty.
Viewpoints,
Posted 17 Jul 2009
One pundit forecasts the company's service management solution is the first of many we can expect to come down the pike.
Daily News,
Posted 16 Jul 2009
A new study reaffirms the impact a satisfactory tech-support experience has on brand image and likelihood to repurchase.
Daily News,
Posted 16 Jul 2009
Lithium Technologies' new suite, launched today, looks to unite traditional CRM and the social Web.
Daily News,
Posted 15 Jul 2009
Consumers continue to look for additional value through loyalty programs. Millennials show the highest increase in participation.
Daily News,
Posted 13 Jul 2009
Bolstering search, integration, and queuing, the company looks to emphasize hard ROI and customer satisfaction in its latest release.
Daily News,
Posted 09 Jul 2009
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