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Articles: Retail
Chat solution provides auto dealers with multiple avenues to create more personal connections with shoppers online.
What Watson means for the future of customer service
Survey pinpoints opportunities for consumers, retailers and brands in emerging approaches that leverage social networking to drive commerce.
Fourteen percent of the world's population belongs to at least one coalition loyalty program.
Fickle customers toting mobile devices are just one click away from taking their business elsewhere
The global supplier of office products and services is deploying next-generation Impact 360 solution to support optimized performance.
Groupon will deploy the Vertica Analytics Platform on the Amazon Elastic Cloud Computing (EC2) solution for deployment flexibility and ease of scalability.
NCR introduces a consumer preference management solution that allows retail marketers to offer more personalized, consistent communications and deliver a converged retailing experience to shoppers.
A pet product retailer dramatically increases average order value by empowering its customers
Text messages remain a big part of any mobile campaign, but these days a multichannel approach is what really connects
Mobile service is finally catching on with consumers of all ages—but not everyone is embracing the same methods
Are consumers comfortable with or creeped out by online data collection tactics?
With contactless stickers and an e-wallet, publisher hopes to enhance magazine marketing at the point of sale.
As social and mobile technologies transform shopping, retailers embrace innovative strategies for using customer conversations to stay close to consumers.
Vendor Deep Dive — Zuora, Part 1: The on-demand billing specialist recently unveiled four different editions of Z-Commerce for the Cloud, providing infrastructure for the pay-as-you-go business model.
Magic Quadrant for Web Content Management '10: With the mobile Web rising in importance, veterans Oracle, Open Text, and Autonomy share space with upstarts SDL, Sitecore, and FatWire.
As consumers become more and more connected, even leading companies are struggling to keep up.
Shop.org Summit '10The CEO of Urban Outfitters delivers opening keynote.
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