How credit card companies are making the most of their existing relationships.
Viewpoints,
Posted 21 Dec 2009
Be prepared to act on customer feedback.
Viewpoints,
Posted 15 Dec 2009
Pundits say the company's latest release tightens competition in the QM space.
Daily News,
Posted 01 Dec 2009
New solution for online retailers brings the dressing room into the consumer's own home.
Daily News,
Posted 18 Nov 2009
Barely half of all customer service requests -- 52 percent -- now have their origin in the contact center, according to new research from Aberdeen Group.
Daily News,
Posted 14 Nov 2009
Pundits say adding the capability, along with social monitoring, is a wise move in a rapidly changing market.
Daily News,
Posted 04 Nov 2009
RightNow Summit '09: A closing keynote address examines the strategies Disney utilizes to deliver on its brand promise.
Daily News,
Posted 03 Nov 2009
The company's latest on-demand solution looks to ease the challenges online marketers face today.
Daily News,
Posted 03 Nov 2009
Gartner Magic Quadrant for E-Service Suites '09: The increasingly saturated market seeks to solve a common problem: disintegrated customer experience.
Daily News,
Posted 03 Nov 2009
Only social media can put the customer back into CRM.
Connect,
Posted 01 Nov 2009
What do you do when your brand no longer reflects your offerings?
Customer Centricity,
Posted 01 Nov 2009
RightNow Summit '09: In his opening keynote address, founder and CEO Greg Gianforte outlined the company's plan to rid world of bad experiences.
Daily News,
Posted 30 Oct 2009
SpatialKey's on-demand solution boasts a geographic information system (GIS) that's both low cost and caters to the business user.
Daily News,
Posted 28 Oct 2009
eMetrics '09: The Web has the potential to change the way companies and consumers interact, but how to make that happen is still up in the air.
Daily News,
Posted 27 Oct 2009
eMetrics '09: Even if the transactions don't necessarily happen on the Web site, B2B marketers still have to manage the site experience.
Daily News,
Posted 27 Oct 2009
Predictive Analytics World '09: With great power comes great responsibility, but the power has yet to fully manifest and predictive analytics is already assuming significant responsibility as it battles hearsay and consumer fear.
Daily News,
Posted 23 Oct 2009
Deals by both ClickSoftware and Spoken Communications signal an emerging trend in the customer service sector: competition through acquisition.
Daily News,
Posted 23 Oct 2009
Mediabistro.com's UGCX '09: A Forrester Research analyst outlines the impact of social media on business.
Daily News,
Posted 22 Oct 2009
SAP World Tour '09: Morning keynote addresses challenge attendees to take charge — or risk failure.
Daily News,
Posted 21 Oct 2009
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