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Articles: Retail
How to ensure Groupon and LivingSocial won't damage relationships
Fifty-two percent of Web-centric consumers are likely to abandon a brand after a negative online shopping experience.
Understanding what mobile means for your business
New Web-based service will also feature automated lead-generation and customer service options.
InsideView's sales intelligence solution will be preloaded in SugarCRM software.
Improved app makes it easy for dealership salespeople to interact with prospective customers.
The solution is the first customer care solution developed specifically for the smartphone.
New resource helps merchants and service providers understand and implement PCI DSS requirements for voice recordings.
Personalizing customer communications is important, but it's essential to understand your audiences' preferences and not assume that you know them.
How to Demystify Women's Purchasing Behavior
After a lawsuit questioned quality of its beef, the food chain aggressively disseminated its side of the story
A new study finds that Americans say loyalty and rewards programs miss the mark with membership benefits and aren't driving loyalty.
Chat solution provides auto dealers with multiple avenues to create more personal connections with shoppers online.
What Watson means for the future of customer service
Survey pinpoints opportunities for consumers, retailers and brands in emerging approaches that leverage social networking to drive commerce.
Fourteen percent of the world's population belongs to at least one coalition loyalty program.
Fickle customers toting mobile devices are just one click away from taking their business elsewhere
The global supplier of office products and services is deploying next-generation Impact 360 solution to support optimized performance.
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