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Articles: Retail
Retailers hope to give consumers new incentives to shop at brick-and-mortar stores
Platform lets users set strict parameters for promotions.
Average call wait times were 139 percent higher for the top 25 retailers on those two days than normal.
Online discounter taps RightNow for customer care.
The new partnership presents retailers with complementary eCommerce offerings, uniting Demandware's on-demand platform with Acquity's digital services.
New product lets marketers deliver more relevant and successful online relationship marketing campaigns.
The partnership enables users to turn any phone into a payment-processing terminal.
Research studies customers' willingness to spend based on state of mind
The new feature allows auto dealers to chat with customers and prospects via text message.
The offering continues to drive workforce management further into the enterprise with enhanced branch, contact center and back-office operations features.
New solution will allow SMBs to track social mentions and measure the value of Web site traffic generated from social media initiatives.
TechnoCom's LocationSmart technology enhances hosted IVR offering with location intelligence.
A new company forms out of Digitas and offers solutions to help companies manage large data collections.
Increase engagement through more relevant messages
What retailers can learn from baseball
New communication platform links retail pharmacies to customers.
The company plans to start charging merchants for customer data
UK-based company provides strong basis for European expansion with more than 100 of Europe's leading brands as clients.
ShopIgniter's commerce influence scoring system is geared toward scoring retailers' or brands' customers in the context of their specific business.
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