| Articles: Retail |
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Social media success is often hard to spot, but you need to know where your industry is headed.
Viewpoints,
Posted 24 Sep 2010
Marketing services provider eMediaNode turns to ATG Call Tracking to better serve prospects and customers' customers.
Secret of My Success,
Posted 22 Sep 2010
Figure out why they do it, and you can foster a positive brand conversation.
Viewpoints,
Posted 20 Sep 2010
Overtone's enhanced OpenMic product offers a hybrid text-analysis engine.
Daily News,
Posted 15 Sep 2010
Bazaarvoice releases a product geared toward helping businesses drive customers from social networks to brand Web sites.
Daily News,
Posted 19 Aug 2010
CRM Evolution '10 — Day 3: Four executives, from four vendors of social media platforms, provide (at least) four answers.
Daily News,
Posted 10 Aug 2010
CRM Evolution '10 — Day 2: Ovum research analyst Ian Jacobs envisions the future of location-based customer interactions.
Daily News,
Posted 07 Aug 2010
How to keep Do-Not-Contact compliance risk from blowing up in your face.
Viewpoints,
Posted 04 Aug 2010
CRM Evolution '10: As CRM magazine's annual conference gets under way, the ninth annual awards honor companies, customers, and industry visionaries for successes in the CRM marketplace over the previous 12 months.
Daily News,
Posted 02 Aug 2010
CRM Evolution '10 — Day 1: Emily Yellin, author of Your Call Is (Not That) Important to Us, shares some customer service interactions of her own, and reveals the secret of the karmic footprint.
Daily News,
Posted 02 Aug 2010
destinationCRM Exclusive: Infor, a provider of enterprise software solutions, launches a new intelligence-based email marketing tool.
Daily News,
Posted 02 Aug 2010
Six ways that the new Internet -- a mobile, social, and real-time Internet -- is changing the playing field for CRM and putting customers back in control.
Viewpoints,
Posted 02 Aug 2010
Customer Experience Forum '10: A Forrester Research vice president demonstrates technology that can sense and recognize movement.
Daily News,
Posted 29 Jul 2010
Forrester Customer Experience Forum '10: Forrester Research Unveils its Voice of the Customer Award winners
Daily News,
Posted 29 Jul 2010
In an effort to provide better predictive analytics, Pitney Bowes pulls out its checkbook.
Daily News,
Posted 25 Jul 2010
The cloud computing business software provider looks to new partnerships to integrate friends into the shopping experience.
Daily News,
Posted 18 Jul 2010
Aberdeen Group Retail Summit '10: Two keynotes offer new insight into the impact of social and mobile marketing.
Daily News,
Posted 09 Jul 2010
CDC Software climbs out of the shadows with two important product releases.
Daily News,
Posted 02 Jul 2010
Mobile Marketing Forum '10: An executive of the search-engine giant explains how his company plans to capitalize on mobile devices, and the notion of "immobile browsing."
Daily News,
Posted 29 Jun 2010
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