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Articles: Retail
Companies who fail to use personal data responsibly risk losing customer confidence and loyalty.
Concentric will add LiveOps Platform and applications to its product offering.
Merchants are already seeing success when given total control of their deals.
Cloud-based API lets mobile marketers deliver location-based messages and services
In a study of the top 25 online retailers, only 44 percent of customer service questions posted via Twitter were answered within 24 hours.
More contact centers will deploy technologies in 2012.
Monetate helps the retailer optimize its Web site and fine-tune its campaigns.
Retail study predicts heavier mobile usage, market appropriation
Intelligent search combines purchase behavior, preferences with search terms
GoECart 360 is an integrated SaaS solution that combines an advanced ecommerce platform with multichannel order management, inventory management, fulfillment, CRM, and more.
Retailers continue to eye mobile point of sale for improved customer experience, profitabilty
Customers want it to be easier to enter payment, billing, and shipping information.
Live chat solution to connect dealers to car shoppers conducting vehicle research on Edmunds.com.
Three steps to driving repeat business.
Studies show customers are willing to share data for better services, even though privacy is still a concern.
Digital solutions are designed with in-store sales and customer experience in mind.
Plug-in lets retailers incorporate Pinterest into their social commerce strategies to extend brand interactions and drive traffic.
Businesses can now use QR codes to help fuel list growth and reach new customers.
Updates span business applications, include a greater push into the cloud
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Companies: Retail
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