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Articles: Professional Services
That is the question. (The answer may surprise you.)
Deliver exceptional customer service through text.
"What marketing really needs to be doing is driving business," says a CMO Council executive.
Web 2.0 Expo '09: Social media thought leaders Charlene Li, Jeremiah Owyang, and Peter Kim discuss the barriers to social media marketing, and how to encounter them without going "over capacity."
Consumers—at home and abroad—are demanding that companies address their needs.
Vendors unleash a new round of community forums for their customers.
Wireless service providers aren't listening to their loudest customers
Only if you remember why it mattered in the first place.
The Journey of Implementation — Part 1: Before the design and deployment stages begin, planning is everything.
Customer Experience Summit '09: A healthy dose of proactive service can go a long way toward forging better relationships.
To streamline and improve customer service, Avaya unveils new contact center solutions designed around the architecture of the session initiation protocol.
Customer Experience Summit '09: Keynote speakers suggest utilizing the voice of the customer to forge deeper loyalty.
Focus on lead quality and refined marketing spend to get the job done.
One fundamental mistake can cost you.
Strong and weak ties reveal who your real partners are.
eGain's new "solution-as-a-service" delivery model looks to kick SaaS up a notch.
Microsoft Convergence '09: In light of a troubling economy, Microsoft offers free service upgrades and eight add-ons for its Dynamics CRM and CRM Online customers.
The release of beamME Pro strives to add more intelligence and simplicity to the electronic exchange of contact information.
A new Gartner study finds the state of CRM in 2000 can predict its look in 2020.
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