Deliver exceptional customer service through text.
Viewpoints,
Posted 29 Apr 2009
"What marketing really needs to be doing is driving business," says a CMO Council executive.
Daily News,
Posted 14 Apr 2009
Web 2.0 Expo '09: Social media thought leaders Charlene Li, Jeremiah Owyang, and Peter Kim discuss the barriers to social media marketing, and how to encounter them without going "over capacity."
Daily News,
Posted 02 Apr 2009
Consumers—at home and abroad—are demanding that companies address their needs.
The Tipping Point,
Posted 01 Apr 2009
Vendors unleash a new round of community forums for their customers.
Insight,
Posted 01 Apr 2009
Wireless service providers aren't listening to their loudest customers
Insight,
Posted 01 Apr 2009
Only if you remember why it mattered in the first place.
Customer Centricity,
Posted 01 Apr 2009
The Journey of Implementation — Part 1: Before the design and deployment stages begin, planning is everything.
Reality Check,
Posted 01 Apr 2009
Customer Experience Summit '09: A healthy dose of proactive service can go a long way toward forging better relationships.
Daily News,
Posted 01 Apr 2009
To streamline and improve customer service, Avaya unveils new contact center solutions designed around the architecture of the session initiation protocol.
Daily News,
Posted 31 Mar 2009
Customer Experience Summit '09: Keynote speakers suggest utilizing the voice of the customer to forge deeper loyalty.
Daily News,
Posted 31 Mar 2009
Focus on lead quality and refined marketing spend to get the job done.
Viewpoints,
Posted 31 Mar 2009
One fundamental mistake can cost you.
Viewpoints,
Posted 25 Mar 2009
Strong and weak ties reveal who your real partners are.
Viewpoints,
Posted 23 Mar 2009
eGain's new "solution-as-a-service" delivery model looks to kick SaaS up a notch.
Daily News,
Posted 18 Mar 2009
Microsoft Convergence '09: In light of a troubling economy, Microsoft offers free service upgrades and eight add-ons for its Dynamics CRM and CRM Online customers.
Daily News,
Posted 16 Mar 2009
The release of beamME Pro strives to add more intelligence and simplicity to the electronic exchange of contact information.
Daily News,
Posted 13 Mar 2009
A new Gartner study finds the state of CRM in 2000 can predict its look in 2020.
Daily News,
Posted 12 Mar 2009
Datamonitor examines the five key trends shaping the outsourcing market this year.
Daily News,
Posted 12 Mar 2009
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