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Articles: Professional Services
SAPPHIRE '09: Experts attempt to dispel stereotypes about the battles that rage over technology-purchasing decisions.
Well-written contracts are key to protecting your business.
The latest edition of E-Business Suite offers a medley of enhanced capabilities, from compensation incentives to supply chain management. Also, Oracle waives first-year Extended Support costs for some customers.
A financial-trading facility gets a new recording system in less than two weeks—and saves $292,000.
CRM vendors are beginning to find ways to put the microblogging marvel to work -- for themselves and for their users.
Magic Quadrant for CRM Customer Service Contact Centers '09: Microsoft and Salesforce.com join Oracle as Leaders in the analyst firm's annual assessment.
Have retailers, desperate for survival, abandoned their commitment to the customer experience?
That is the question. (The answer may surprise you.)
Deliver exceptional customer service through text.
"What marketing really needs to be doing is driving business," says a CMO Council executive.
Web 2.0 Expo '09: Social media thought leaders Charlene Li, Jeremiah Owyang, and Peter Kim discuss the barriers to social media marketing, and how to encounter them without going "over capacity."
Consumers—at home and abroad—are demanding that companies address their needs.
Vendors unleash a new round of community forums for their customers.
Wireless service providers aren't listening to their loudest customers
Only if you remember why it mattered in the first place.
The Journey of Implementation — Part 1: Before the design and deployment stages begin, planning is everything.
Customer Experience Summit '09: A healthy dose of proactive service can go a long way toward forging better relationships.
To streamline and improve customer service, Avaya unveils new contact center solutions designed around the architecture of the session initiation protocol.
Customer Experience Summit '09: Keynote speakers suggest utilizing the voice of the customer to forge deeper loyalty.
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