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| Articles: Professional Services |
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destinationCRM.com Exclusive: Company executives and industry pundits alike are calling the move another major win for the hosted contact center delivery model.
CRM Featured News,
Posted 03 Sep 2009
CRM Evolution '09: Your one-stop shop for all the news and coverage coming out of CRM magazine's annual conference in New York.
CRM Featured News,
Posted 02 Sep 2009
The Market Awards are done, but there's so much left unmocked!
Pint of View,
Posted 01 Sep 2009
A visual depiction of the Forrester Research guidelines referred to in Ray Wang's Tipping Point column in the September 2009 issue of CRM magazine.
Web-Only Bonus Articles,
Posted 01 Sep 2009
CRM Evolution '09 — Day 1: If only today's companies would measure on process -- not function -- they might create alignment across the organization.
CRM Featured News,
Posted 25 Aug 2009
Companies, customers, and industry visionaries honored for successes in the CRM marketplace over the previous 12 months.
CRM Featured News,
Posted 24 Aug 2009
The company's Global End-User Monitor product promises to provide monitoring of all applications for end-users.
CRM Featured News,
Posted 12 Aug 2009
RightAnswers seeks to close the loop and maximize search capabilities with its latest release.
CRM Featured News,
Posted 07 Aug 2009
Not every marketing effort includes a campaign-specific Web address -- but some of the ones that do aren't doing a very good job of connecting to the main brand.
Insight,
Posted 05 Aug 2009
Alternative communication channels in healthcare marketing.
Viewpoints,
Posted 05 Aug 2009
Strategies to reduce operating costs and protect revenues.
Viewpoints,
Posted 03 Aug 2009
Delivering quality customer service means making quality shots.
Magazine Features,
Posted 01 Aug 2009
Readers tell us what they think of "social" technologies.
Insight,
Posted 01 Aug 2009
The end of on-demand business intelligence provider LucidEra, captured on the public tweetstream.
Insight,
Posted 01 Aug 2009
Brands from Dell to Office Depot are slicing customers into ever-tinier segments—and learning the dos and don'ts along the way.
Insight,
Posted 01 Aug 2009
Words, words, words. Why don't they mean what they used to?
Pint of View,
Posted 01 Aug 2009
A new paradigm calls for a reassessment of an industry metric.
Connect,
Posted 01 Aug 2009
Trade-Offs, Part 2 — The Technology Side: "The end of software" doesn't mean the end of software headaches.
The Tipping Point,
Posted 01 Aug 2009
Industry experts—including some LucidEra investors and competitors—speculate on the reasons behind the fall of an on-demand business intelligence pioneer, and LucidEra customers talk about how they'll cope with the loss.
Magazine Features,
Posted 01 Aug 2009
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