| Articles: Professional Services |
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RightNow Summit '09: In his opening keynote address, founder and CEO Greg Gianforte outlined the company's plan to rid world of bad experiences.
CRM Featured Articles,
Posted 30 Oct 2009
The vendor's pair of new solutions are geared to make an impact quickly -- just what companies need, according to analysts.
CRM Featured Articles,
Posted 27 Oct 2009
Deals by both ClickSoftware and Spoken Communications signal an emerging trend in the customer service sector: competition through acquisition.
CRM Featured Articles,
Posted 23 Oct 2009
Mediabistro.com's UGCX '09: A Forrester Research analyst outlines the impact of social media on business.
CRM Featured Articles,
Posted 22 Oct 2009
Industry thought leaders -- Hinchcliffe & Co., Asuret, and Socialtext -- join forces to drive success in enterprise social computing projects. Plus, Socialtext calculates an announcement of its own.
CRM Featured Articles,
Posted 21 Oct 2009
destinationCRM.com Exclusive: A new report from Forrester Research explores the maturity of your customer intelligence — and reveals what your marketing department isn't measuring.
CRM Featured Articles,
Posted 16 Oct 2009
Oracle OpenWorld '09, Day 2: Executives detail Oracle's broad strategy as a systems provider, and its head of CRM delves into transforming technology at the application layer.
CRM Featured Articles,
Posted 14 Oct 2009
Times are changing — and so should your metrics.
Magazine Features,
Posted 01 Oct 2009
They say you can't manage what you can't measure. But what if you're using the wrong ruler?
Magazine Features,
Posted 01 Oct 2009
Months after entering into a "stalking horse" agreement to purchase the Enterprise Solutions businesses of bankrupt Nortel Networks, Avaya ends up spending nearly twice as much as it originally offered.
CRM Featured Articles,
Posted 30 Sep 2009
Forrester outlines 12 criteria necessary to address when assessing contact center outsourcers today.
CRM Featured Articles,
Posted 23 Sep 2009
Looking to streamline operations and reduce cost, Clearwell unveils a bolstered, fully integrated platform.
CRM Featured Articles,
Posted 19 Sep 2009
destinationCRM.com Exclusive: Company executives and industry pundits alike are calling the move another major win for the hosted contact center delivery model.
CRM Featured Articles,
Posted 03 Sep 2009
CRM Evolution '09: Your one-stop shop for all the news and coverage coming out of CRM magazine's annual conference in New York.
CRM Featured Articles,
Posted 02 Sep 2009
The Market Awards are done, but there's so much left unmocked!
Pint of View,
Posted 01 Sep 2009
A visual depiction of the Forrester Research guidelines referred to in Ray Wang's Tipping Point column in the September 2009 issue of CRM magazine.
Web-Only Bonus Articles,
Posted 01 Sep 2009
CRM Evolution '09 — Day 1: If only today's companies would measure on process -- not function -- they might create alignment across the organization.
CRM Featured Articles,
Posted 25 Aug 2009
Companies, customers, and industry visionaries honored for successes in the CRM marketplace over the previous 12 months.
CRM Featured Articles,
Posted 24 Aug 2009
The company's Global End-User Monitor product promises to provide monitoring of all applications for end-users.
CRM Featured Articles,
Posted 12 Aug 2009
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Companies: Professional Services
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