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Articles: Professional Services
An on-demand CRM platform involves a partner-selection process as well.
What do you do when your brand no longer reflects your offerings?
An evaluation of the changes wrought by Salesforce.com's Marc Benioff.
RightNow Summit '09: In his opening keynote address, founder and CEO Greg Gianforte outlined the company's plan to rid world of bad experiences.
The vendor's pair of new solutions are geared to make an impact quickly -- just what companies need, according to analysts.
Deals by both ClickSoftware and Spoken Communications signal an emerging trend in the customer service sector: competition through acquisition.
Mediabistro.com's UGCX '09: A Forrester Research analyst outlines the impact of social media on business.
Industry thought leaders -- Hinchcliffe & Co., Asuret, and Socialtext -- join forces to drive success in enterprise social computing projects. Plus, Socialtext calculates an announcement of its own.
destinationCRM.com Exclusive: A new report from Forrester Research explores the maturity of your customer intelligence — and reveals what your marketing department isn't measuring.
Oracle OpenWorld '09, Day 2: Executives detail Oracle's broad strategy as a systems provider, and its head of CRM delves into transforming technology at the application layer.
Times are changing — and so should your metrics.
They say you can't manage what you can't measure. But what if you're using the wrong ruler?
Months after entering into a "stalking horse" agreement to purchase the Enterprise Solutions businesses of bankrupt Nortel Networks, Avaya ends up spending nearly twice as much as it originally offered.
Forrester outlines 12 criteria necessary to address when assessing contact center outsourcers today.
Looking to streamline operations and reduce cost, Clearwell unveils a bolstered, fully integrated platform.
destinationCRM.com Exclusive: Company executives and industry pundits alike are calling the move another major win for the hosted contact center delivery model.
CRM Evolution '09: Your one-stop shop for all the news and coverage coming out of CRM magazine's annual conference in New York.
The Market Awards are done, but there's so much left unmocked!
A visual depiction of the Forrester Research guidelines referred to in Ray Wang's Tipping Point column in the September 2009 issue of CRM magazine.
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