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Articles: Professional Services
After weeks of rampant speculation -- and just six days after Informatica and Siperian dashed to the altar -- IBM and Initiate finally tie the knot, adding yet another variety of master data management to Big Blue's arsenal, and extending its reach into the healthcare and public sectors.
Survey reports that working together makes everyone stronger.
Research from Enterprise Strategy Group finds the space will continue to grow as more companies bring operations in-house.
Pundits say adding the capability will enable quicker, higher quality support for end users.
Forget all the bells and whistles—usability reigns supreme among CRM users.
destinationCRM Exclusive: The outsourcing giant targets companies looking to further relationships with high-value customers with its latest offering.
Dreamforce: In a moving speech to a global audience, Colin Powell reinvigorates the need for the purpose-driven individual.
A revamped user interface provides highlights the company's latest service desk solution.
The latest offering from the software-as-a-service vendor adds more pieces to further build out a comprehensive BI suite.
SPSS Directions '09: A panel discussion with IBM and SPSS executives highlighted continued integration and optimism for the market moving forward.
As companies look to cut costs and streamline operations, electronic signatures may be entering a renaissance period.
NetSuite's first "premier partner" is a vendor that specializes in making social media work for the enterprise.
Magic Quadrant for Unified Communications '09: New research finds no single vendor can adequately address a company's UC needs with one solution.
An on-demand CRM platform involves a partner-selection process as well.
What do you do when your brand no longer reflects your offerings?
An evaluation of the changes wrought by Salesforce.com's Marc Benioff.
RightNow Summit '09: In his opening keynote address, founder and CEO Greg Gianforte outlined the company's plan to rid world of bad experiences.
The vendor's pair of new solutions are geared to make an impact quickly -- just what companies need, according to analysts.
Deals by both ClickSoftware and Spoken Communications signal an emerging trend in the customer service sector: competition through acquisition.
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