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Articles: Professional Services
Sixty-three percent of firms plan additional investments in 2014, LexisNexis research finds.
Search Realty has developed its own proprietary CRM called CocoonCRM for managing sales leads and customer contacts.
The new partnership will bring Social Insights to the cloud-based Microsoft Dynamics CRM Online service.
The payoff can be high for firms that embrace new technologies.
Warm personalized service can clash with professional detachment.
HP Transformation Services-CEM is designed to help improve operational efficiency in the contact center.
Enterprise application providers call ERP, CRM solutions "complementary."
Service providers respond to changing market conditions with greater CRM deployments.
Web-based platform features improved campaign and contact management capabilities.
YouBeauty enlists Extole to launch a social media campaign
CRM can help firms struggling with longer selling processes
Apartment hunting reveals what happens behind closed doors
How to use innovation to your advantage
What Watson means for the future of customer service
The dispute resolution mechanism is popular, but it may not be advisable for all businesses at all times
Vendor Deep Dive — Zuora, Part 1: The on-demand billing specialist recently unveiled four different editions of Z-Commerce for the Cloud, providing infrastructure for the pay-as-you-go business model.
destinationCRM.com Exclusive: A partnership ends when a reseller of Eloqua marketing software refuses what it calls a vendor ultimatum.
We're facing a period of significant change — and measuring the impact of change is what CRM does best.
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