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Articles: Professional Services
Professional services firm Ceridian brings its independent salesforces under one CRM roof.
A cloud-based CRM implementation helps a digital sales agency drive its solutions into the future.
Big Blue acquires Web analytics firm Coremetrics for an undisclosed sum, hoping to leverage software-as-a-service and social networks.
Magic Quadrant for Business Intelligence '10: Smaller vendors gain traction, but 75 percent of the market remains controlled by the top five vendors, with Oracle on top yet again.
The economic upswing spawns a return of the $100 million CRM project, according to a Gartner analyst.
In the first major move since its recent restructuring, the German giant makes a play for the Enterprise 2.0 space — and beyond.
Companies, customers, and visionaries honored for successes in the service industry over the previous 12 months.
Despite boasts that "the customer is king," a new report finds that consumer insight isn't getting a seat at the table.
Community tools from Mzinga help a communications company communicate
With InfoStreet, a consultancy gets enterprise-caliber efficiency on a small-business budget
After weeks of rampant speculation -- and just six days after Informatica and Siperian dashed to the altar -- IBM and Initiate finally tie the knot, adding yet another variety of master data management to Big Blue's arsenal, and extending its reach into the healthcare and public sectors.
Survey reports that working together makes everyone stronger.
Research from Enterprise Strategy Group finds the space will continue to grow as more companies bring operations in-house.
Pundits say adding the capability will enable quicker, higher quality support for end users.
Forget all the bells and whistles—usability reigns supreme among CRM users.
destinationCRM Exclusive: The outsourcing giant targets companies looking to further relationships with high-value customers with its latest offering.
Dreamforce: In a moving speech to a global audience, Colin Powell reinvigorates the need for the purpose-driven individual.
A revamped user interface provides highlights the company's latest service desk solution.
The latest offering from the software-as-a-service vendor adds more pieces to further build out a comprehensive BI suite.
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