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Articles: Professional Services
CRM Evolution '10 — Day 1: Beagle Research Group founder Denis Pombriant details the three economic challenges that will forever alter CRM.
The Social Godfather: The role of president and founder of consultancy The 56 Group LLC may be his day job, but Paul Greenberg is also author of industry bible, a prolific writer — and connected to everyone.
Forrester Customer Experience Forum '10: Forrester Research Unveils its Voice of the Customer Award winners
In an effort to provide better predictive analytics, Pitney Bowes pulls out its checkbook.
Professional services firm Ceridian brings its independent salesforces under one CRM roof.
A cloud-based CRM implementation helps a digital sales agency drive its solutions into the future.
Big Blue acquires Web analytics firm Coremetrics for an undisclosed sum, hoping to leverage software-as-a-service and social networks.
Magic Quadrant for Business Intelligence '10: Smaller vendors gain traction, but 75 percent of the market remains controlled by the top five vendors, with Oracle on top yet again.
The economic upswing spawns a return of the $100 million CRM project, according to a Gartner analyst.
In the first major move since its recent restructuring, the German giant makes a play for the Enterprise 2.0 space — and beyond.
Companies, customers, and visionaries honored for successes in the service industry over the previous 12 months.
Despite boasts that "the customer is king," a new report finds that consumer insight isn't getting a seat at the table.
Community tools from Mzinga help a communications company communicate
With InfoStreet, a consultancy gets enterprise-caliber efficiency on a small-business budget
After weeks of rampant speculation -- and just six days after Informatica and Siperian dashed to the altar -- IBM and Initiate finally tie the knot, adding yet another variety of master data management to Big Blue's arsenal, and extending its reach into the healthcare and public sectors.
Survey reports that working together makes everyone stronger.
Research from Enterprise Strategy Group finds the space will continue to grow as more companies bring operations in-house.
Pundits say adding the capability will enable quicker, higher quality support for end users.
Forget all the bells and whistles—usability reigns supreme among CRM users.
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