| Articles: Professional Services |
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Social media success is often hard to spot, but you need to know where your industry is headed.
Viewpoints,
Posted 24 Sep 2010
Marketing services provider eMediaNode turns to ATG Call Tracking to better serve prospects and customers' customers.
Secret of My Success,
Posted 22 Sep 2010
The software-as-a-service pioneer promises general availability on mobile devices by the end of this year.
Daily News,
Posted 15 Sep 2010
Whether your strategy is operational excellence, product innovation, or customer intimacy, CRM is essential to achieve customer satisfaction. So how do you choose?
Viewpoints,
Posted 07 Sep 2010
CRM Evolution '10: Your one-stop shop for all the links, coverage, and blogposts of this year's conference by the staff of CRM magazine and from around the Web.
Daily News,
Posted 10 Aug 2010
CRM Evolution '10 — Day 3: Four executives, from four vendors of social media platforms, provide (at least) four answers.
Daily News,
Posted 10 Aug 2010
CRM Evolution '10 — Day 2: Ovum research analyst Ian Jacobs envisions the future of location-based customer interactions.
Daily News,
Posted 07 Aug 2010
CRM Evolution '10 — Day 1: Beagle Research Group founder Denis Pombriant details the three economic challenges that will forever alter CRM.
Daily News,
Posted 02 Aug 2010
The Social Godfather: The role of president and founder of consultancy The 56 Group LLC may be his day job, but Paul Greenberg is also author of industry bible, a prolific writer — and connected to everyone.
Magazine Features,
Posted 01 Aug 2010
Forrester Customer Experience Forum '10: Forrester Research Unveils its Voice of the Customer Award winners
Daily News,
Posted 29 Jul 2010
In an effort to provide better predictive analytics, Pitney Bowes pulls out its checkbook.
Daily News,
Posted 25 Jul 2010
Professional services firm Ceridian brings its independent salesforces under one CRM roof.
Magazine Features,
Posted 14 Jul 2010
A cloud-based CRM implementation helps a digital sales agency drive its solutions into the future.
Secret of My Success,
Posted 14 Jul 2010
Big Blue acquires Web analytics firm Coremetrics for an undisclosed sum, hoping to leverage software-as-a-service and social networks.
Daily News,
Posted 16 Jun 2010
Magic Quadrant for Business Intelligence '10: Smaller vendors gain traction, but 75 percent of the market remains controlled by the top five vendors, with Oracle on top yet again.
Daily News,
Posted 17 May 2010
The economic upswing spawns a return of the $100 million CRM project, according to a Gartner analyst.
Daily News,
Posted 21 Apr 2010
In the first major move since its recent restructuring, the German giant makes a play for the Enterprise 2.0 space — and beyond.
Daily News,
Posted 01 Apr 2010
Companies, customers, and visionaries honored for successes in the service industry over the previous 12 months.
Daily News,
Posted 01 Mar 2010
Despite boasts that "the customer is king," a new report finds that consumer insight isn't getting a seat at the table.
Daily News,
Posted 18 Feb 2010
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