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Articles: Professional Services
Web 2.0 Expo '10 — Day 3: A marketing executive from Philips, the largest consumer group on LinkedIn, shares what it takes to run a healthy community.
Social CRM and next-generation customer service.
Don't let chaos turn the dream of entrepreneurship into a nightmare.
Today's customer leadership requires a new approach.
Social media success is often hard to spot, but you need to know where your industry is headed.
Marketing services provider eMediaNode turns to ATG Call Tracking to better serve prospects and customers' customers.
The software-as-a-service pioneer promises general availability on mobile devices by the end of this year.
Whether your strategy is operational excellence, product innovation, or customer intimacy, CRM is essential to achieve customer satisfaction. So how do you choose?
CRM Evolution '10: Your one-stop shop for all the links, coverage, and blogposts of this year's conference by the staff of CRM magazine and from around the Web.
CRM Evolution '10 — Day 3: Four executives, from four vendors of social media platforms, provide (at least) four answers.
CRM Evolution '10 — Day 2: Ovum research analyst Ian Jacobs envisions the future of location-based customer interactions.
CRM Evolution '10 — Day 1: Beagle Research Group founder Denis Pombriant details the three economic challenges that will forever alter CRM.
The Social Godfather: The role of president and founder of consultancy The 56 Group LLC may be his day job, but Paul Greenberg is also author of industry bible, a prolific writer — and connected to everyone.
Forrester Customer Experience Forum '10: Forrester Research Unveils its Voice of the Customer Award winners
In an effort to provide better predictive analytics, Pitney Bowes pulls out its checkbook.
Professional services firm Ceridian brings its independent salesforces under one CRM roof.
A cloud-based CRM implementation helps a digital sales agency drive its solutions into the future.
Big Blue acquires Web analytics firm Coremetrics for an undisclosed sum, hoping to leverage software-as-a-service and social networks.
Magic Quadrant for Business Intelligence '10: Smaller vendors gain traction, but 75 percent of the market remains controlled by the top five vendors, with Oracle on top yet again.
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