Articles: Professional Services
Genesys launches a developer edition of Voice Platform; Harte-Hanks adds advanced reporting; Interface Software releases three new CRM modules; and more.
Gartner estimates that spending on CRM services in North American will increase at a compounded annual growth rate of 8.4 percent from 2001, reaching roughly $22 billion in 2006.
The system has to be simple to use and offer real value to sales representatives and other stakeholders.
Feature: Long after an implementation is complete a CRM project may still need adjustments and customization that can be beyond the grasp of an in-house IT team.
Fewer than 10 percent will have the appropriate processes and governance structures by 2005 to effectively manage the multiple external service providers that contribute to common enterprise objectives.
The companies say the deal was made to facilitate better end-to-end execution of their offerings.
AMR Research
Jess Hartman, CIO and vice president of New Horizons, tells how the training company used training, of course--and the creative integration of SFA and CRM--to make its CRM initiative a success.
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Companies: Professional Services
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