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Articles: Professional Services
Fewer than 10 percent will have the appropriate processes and governance structures by 2005 to effectively manage the multiple external service providers that contribute to common enterprise objectives.
The companies say the deal was made to facilitate better end-to-end execution of their offerings.
AMR Research
Jess Hartman, CIO and vice president of New Horizons, tells how the training company used training, of course--and the creative integration of SFA and CRM--to make its CRM initiative a success.
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