Articles: Professional Services
The Customer Loyalty Bootcamp program is a series of simulations that allow TI managers to experience what it is like to be a TI customer.
Consultants and integrators complement each other--the key is to play to each party's strength.
If you have more than 10,000 customers or prospects in your B2B universe, you might be able to boost performance substantially through predictive modeling.
The global survey claims that only 15 percent of current CRM projects are fully successful, but that the success rate can be improved to as high as 80 percent through proper business process methodology and prioritization.
Genesys launches a developer edition of Voice Platform; Harte-Hanks adds advanced reporting; Interface Software releases three new CRM modules; and more.
Gartner estimates that spending on CRM services in North American will increase at a compounded annual growth rate of 8.4 percent from 2001, reaching roughly $22 billion in 2006.
The system has to be simple to use and offer real value to sales representatives and other stakeholders.
Feature: Long after an implementation is complete a CRM project may still need adjustments and customization that can be beyond the grasp of an in-house IT team.
Fewer than 10 percent will have the appropriate processes and governance structures by 2005 to effectively manage the multiple external service providers that contribute to common enterprise objectives.
The companies say the deal was made to facilitate better end-to-end execution of their offerings.
AMR Research
Jess Hartman, CIO and vice president of New Horizons, tells how the training company used training, of course--and the creative integration of SFA and CRM--to make its CRM initiative a success.
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