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Articles: Professional Services
The hosted CRM provider brings advanced calendaring functions and customized fields to the vertically focused solution.
The research and information giant adds CRM to its host of services.
A new study cites high frontline employee turnover and the complexity of financial institutions' CRM programs as the primary culprits.
The CRM services rate slows, while Asian consulting and outsourcing gains the lead the worldwide services market.
Siebel has provided analytic capabilities to customers for some time, but the new Siebel Business Analytic Applications collection is designed to run both in Siebel user environments and other business scenarios.
Siebel Systems' unexpectedly strong business represents performance above financial analyst expectations, but not above Siebel's own track record.
Joining CRMA's board are executives and representatives from key industry firms like Forrester Research, Gartner, and Baseline Consulting.
The U.K. law firm needed vital information to be visual and accessible to all.
Different client databases can splinter prospect organization, and the lack of a centralized look at the client base can put a hurdle in the path of firms on the quest for new clients.
The most important factor to consider when implementing a CRM solution is data--and there are three key elements that need close consideration throughout all aspects of the implementation: pre-import data cleansing, data enhancement, and data integration.
The Customer Loyalty Bootcamp program is a series of simulations that allow TI managers to experience what it is like to be a TI customer.
Consultants and integrators complement each other--the key is to play to each party's strength.
If you have more than 10,000 customers or prospects in your B2B universe, you might be able to boost performance substantially through predictive modeling.
The global survey claims that only 15 percent of current CRM projects are fully successful, but that the success rate can be improved to as high as 80 percent through proper business process methodology and prioritization.
Genesys launches a developer edition of Voice Platform; Harte-Hanks adds advanced reporting; Interface Software releases three new CRM modules; and more.
Gartner estimates that spending on CRM services in North American will increase at a compounded annual growth rate of 8.4 percent from 2001, reaching roughly $22 billion in 2006.
The system has to be simple to use and offer real value to sales representatives and other stakeholders.
Feature: Long after an implementation is complete a CRM project may still need adjustments and customization that can be beyond the grasp of an in-house IT team.
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