Articles: Professional Services
A travel-tech services broker taps digital contract management for e-signatures.
Europe is setting an example of best outsourcing practices that American business might want to follow.
Government, financial services, and professional services will expand usage for mobile workforces, and retail will advance customer care and supply chain management.
The CRM industry over the course of the year grappled with well-publicized mergers and acquisitions, executive turnover, and product line restructuring. Still, the industry's impact--especially in the small and medium business markets--is growing more pervasive across industries and within organizations. With an eye on ROI, companies are benefiting from lower startup costs, shorter implementation times, ease of use, and more robust analytics, from both the on-demand (hosted) delivery model and on-premise solutions. Spearheading these developments are the 2005 CRM Market Leaders--read on to see how they are driving the market and how they stack up against the competition.
Recent industry acquisitions have confused users about what the future holds, spurring two competitors' switch-to-us promotions.
The euro 1.8 billion contract is the largest financial deal ever involving offshore IT service providers.
BranchIT helps a global firm leverage its relationships to better serve clients.
Service-oriented architecture is the core of professional services offerings, and more workers are needed to implement it.
...successful and disastrous: 90 bright ideas for your CRM strategy and 10 dim ones to avoid. Edited by David Myron
SAP looks for HR BPO providers to turn to its ERP platform; partners will continue to build out service delivery platforms based on HR BPO value propositions.
The hosted CRM provider brings advanced calendaring functions and customized fields to the vertically focused solution.
The research and information giant adds CRM to its host of services.
A new study cites high frontline employee turnover and the complexity of financial institutions' CRM programs as the primary culprits.
The CRM services rate slows, while Asian consulting and outsourcing gains the lead the worldwide services market.
Siebel has provided analytic capabilities to customers for some time, but the new Siebel Business Analytic Applications collection is designed to run both in Siebel user environments and other business scenarios.
Siebel Systems' unexpectedly strong business represents performance above financial analyst expectations, but not above Siebel's own track record.
Joining CRMA's board are executives and representatives from key industry firms like Forrester Research, Gartner, and Baseline Consulting.
The U.K. law firm needed vital information to be visual and accessible to all.
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