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| Articles: Professional Services |
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Talking about significant results tied to investments in contact center technologies and services is one thing. Realizing outstanding return is another.
CRM magazine honors five organizations that reaped the benefits of their contact center and customer service initiatives in 2005 in the following categories: Web support services, workforce optimization, speech solutions, hosted contact center services (a new category), and agent-facing universal desktop.
Magazine Features,
Posted 01 Apr 2006
Professional services firms' adoption of CRM has been low; analytics functionality and the hosted model may help raise it.
Insight,
Posted 01 Feb 2006
ERM helps to drive revenue by leveraging key relationships.
Viewpoints,
Posted 01 Feb 2006
A report by IDC indicates that certain industries are warming up to different server vendors for different reasons.
Daily News,
Posted 19 Jan 2006
A travel-tech services broker taps digital contract management for e-signatures.
REAL ROI,
Posted 01 Jan 2006
Europe is setting an example of best outsourcing practices that American business might want to follow.
Insight,
Posted 01 Jan 2006
Insight,
Posted 01 Nov 2005
Government, financial services, and professional services will expand usage for mobile workforces, and retail will advance customer care and supply chain management.
Daily News,
Posted 13 Oct 2005
The CRM industry over the course of the year grappled with well-publicized mergers and acquisitions, executive turnover, and product line restructuring. Still, the industry's impact--especially in the small and medium business markets--is growing more pervasive across industries and within organizations. With an eye on ROI, companies are benefiting from lower startup costs, shorter implementation times, ease of use, and more robust analytics, from both the on-demand (hosted) delivery model and on-premise solutions. Spearheading these developments are the 2005 CRM Market Leaders--read on to see how they are driving the market and how they stack up against the competition.
Magazine Features,
Posted 01 Oct 2005
Recent industry acquisitions have confused users about what the future holds, spurring two competitors' switch-to-us promotions.
Daily News,
Posted 29 Sep 2005
The euro 1.8 billion contract is the largest financial deal ever involving offshore IT service providers.
Daily News,
Posted 02 Sep 2005
BranchIT helps a global firm leverage its relationships to better serve clients.
REAL ROI,
Posted 01 Sep 2005
Service-oriented architecture is the core of professional services offerings, and more workers are needed to implement it.
Daily News,
Posted 18 Aug 2005
...successful and disastrous: 90 bright ideas for your CRM strategy and 10 dim ones to avoid. Edited by David Myron
Magazine Features,
Posted 01 Jun 2005
SAP looks for HR BPO providers to turn to its ERP platform; partners will continue to build out service delivery platforms based on HR BPO value propositions.
Daily News,
Posted 20 Apr 2005
The hosted CRM provider brings advanced calendaring functions and customized fields to the vertically focused solution.
Daily News,
Posted 03 Mar 2005
The research and information giant adds CRM to its host of services.
Daily News,
Posted 14 Dec 2004
A new study cites high frontline employee turnover and the complexity of financial institutions' CRM programs as the primary culprits.
Daily News,
Posted 09 Dec 2004
The CRM services rate slows, while Asian consulting and outsourcing gains the lead the worldwide services market.
Daily News,
Posted 30 Nov 2004
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