Articles: Professional Services
The market for mobile applications hasn't reached mainstream adoption just yet, but is poised to hit the $9 billion mark by 2011; device makers, service providers, and software vendors all may contribute.
Magic Quadrant '07: This year's North American CRM service provider quadrant reveals Accenture and IBM GBS as the strongest implementation partners.
Oracle has accused its chief rival of cracking into its computer systems in an attempt to steal copyrighted software; software maintenance fees are at the heart of the suit, according to an industry pundit.
Companies are now paying CRM vendors for complete comprehension when it comes to regulatory software products.
The deal will help expand EDS's capabilities in the SAP CRM market and help provide stronger capabilities for enterprise-level customers installing or planning to install SAP applications.
The company purchases MSC eConsulting to expand service offerings and to fulfill customer demand for tighter CRM integration with back-office systems.
Its Client Development solutions line aims to help professional service firms stay competitive in a notably saturated space.
Following its purchase of AimNet Solutions, the outsourcer will continue to look for other acquisitions in the U.S., Europe, and India.
More companies are hosting key segments of their IT systems to ensure better disaster recovery and less system downtime.
Many vendors require customers to perform their own due diligence.
Continued success translates to a continued journey.
"Our customers increasingly expect specialization...."
A report on ERP and accounting software places the QuickBooks publisher at the head of the SMB segment; Microsoft and Oracle have pull with the midmarket.
Vendors are not very responsive to prospect emails and don't optimize their Web sites, despite what they advise their clients.
Contact Networks releases version 5 of its business social networking software, which focuses on bettering communication within professional services firms.
Managing B2B2C relationships effectively.
How CRM integrators aren't practicing what they preach.
The new version marries AJAX to business process customization, adds new verticals, and heats up the suite wars.
Talking about significant results tied to investments in contact center technologies and services is one thing. Realizing outstanding return is another. CRM magazine honors five organizations that reaped the benefits of their contact center and customer service initiatives in 2005 in the following categories: Web support services, workforce optimization, speech solutions, hosted contact center services (a new category), and agent-facing universal desktop.
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Companies: Professional Services
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