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Articles: Professional Services
Contact Networks releases version 5 of its business social networking software, which focuses on bettering communication within professional services firms.
Managing B2B2C relationships effectively.
How CRM integrators aren't practicing what they preach.
The new version marries AJAX to business process customization, adds new verticals, and heats up the suite wars.
Talking about significant results tied to investments in contact center technologies and services is one thing. Realizing outstanding return is another. CRM magazine honors five organizations that reaped the benefits of their contact center and customer service initiatives in 2005 in the following categories: Web support services, workforce optimization, speech solutions, hosted contact center services (a new category), and agent-facing universal desktop.
Professional services firms' adoption of CRM has been low; analytics functionality and the hosted model may help raise it.
ERM helps to drive revenue by leveraging key relationships.
A report by IDC indicates that certain industries are warming up to different server vendors for different reasons.
A travel-tech services broker taps digital contract management for e-signatures.
Europe is setting an example of best outsourcing practices that American business might want to follow.
Government, financial services, and professional services will expand usage for mobile workforces, and retail will advance customer care and supply chain management.
The CRM industry over the course of the year grappled with well-publicized mergers and acquisitions, executive turnover, and product line restructuring. Still, the industry's impact--especially in the small and medium business markets--is growing more pervasive across industries and within organizations. With an eye on ROI, companies are benefiting from lower startup costs, shorter implementation times, ease of use, and more robust analytics, from both the on-demand (hosted) delivery model and on-premise solutions. Spearheading these developments are the 2005 CRM Market Leaders--read on to see how they are driving the market and how they stack up against the competition.
Recent industry acquisitions have confused users about what the future holds, spurring two competitors' switch-to-us promotions.
The euro 1.8 billion contract is the largest financial deal ever involving offshore IT service providers.
BranchIT helps a global firm leverage its relationships to better serve clients.
Service-oriented architecture is the core of professional services offerings, and more workers are needed to implement it.
...successful and disastrous: 90 bright ideas for your CRM strategy and 10 dim ones to avoid. Edited by David Myron
SAP looks for HR BPO providers to turn to its ERP platform; partners will continue to build out service delivery platforms based on HR BPO value propositions.
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