Articles: Professional Services
Our Rising Stars this year don't fit any single mold--rather, they reflect the CRM industry's emerging trends, its continuing reach, and its ongoing aspirations.
Software-as-a-service, focus on customer retention and acquisition, and verticalization are factors enabling the market's healthy growth.
The German software giant doubles the number of Indian outsourcers among its top partners, as part of its ongoing efforts to expand market presence in that country.
Companies, customers, and industry visionaries were honored this week at destinationCRM2007 for successes in the CRM marketplace over the last year.
Keys to filling the gap between clients and CRM vendors.
How to make your employees embrace CRM.
Indian consultancies are increasing their pursuit of their Western competitors, and are experiencing similar outsourcing issues.
In response to a competitor's suit, German software giant acknowledges its subsidiary crossed the line.
A turnkey framing company looks to mobile workforce management technology to automate its method for capturing timesheet and job status data.
In a bizarre twist, a research firm is recommending CIOs in India look to Hong Kong and Singapore to avoid fighting for IT talent within their own country.
Gartner advises enterprises to take advantage of emerging markets in Asia and other parts of the world to remain competitive against the local alternatives.
The market for mobile applications hasn't reached mainstream adoption just yet, but is poised to hit the $9 billion mark by 2011; device makers, service providers, and software vendors all may contribute.
Magic Quadrant '07: This year's North American CRM service provider quadrant reveals Accenture and IBM GBS as the strongest implementation partners.
Oracle has accused its chief rival of cracking into its computer systems in an attempt to steal copyrighted software; software maintenance fees are at the heart of the suit, according to an industry pundit.
Companies are now paying CRM vendors for complete comprehension when it comes to regulatory software products.
The deal will help expand EDS's capabilities in the SAP CRM market and help provide stronger capabilities for enterprise-level customers installing or planning to install SAP applications.
The company purchases MSC eConsulting to expand service offerings and to fulfill customer demand for tighter CRM integration with back-office systems.
Its Client Development solutions line aims to help professional service firms stay competitive in a notably saturated space.
Following its purchase of AimNet Solutions, the outsourcer will continue to look for other acquisitions in the U.S., Europe, and India.
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