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Articles: Professional Services
Companies, customers, and industry visionaries are honored for successes in the CRM marketplace over the previous 12 months.
destinationCRM 2008: The push to truly provide a differentiated service experience must take into account the consumer's ecosystem—not the companies'.
SpeechTEK '08: As this year's conference opens, industry analysts, consultants, and providers say vendors must shed their distorted views on end-user opinions of speech automation.
Noting a missing link in workforce optimization, the company releases an enhanced professional services portfolio.
As Oracle extends the allegations over the SAP subsidiary's illegal downloading, the German juggernaut faces an uprising over its plan to increase maintenance costs.
Business Problem: Subpar email response forces unhappy customers to live agents.
A $23 million dollar deal joins the two technology and market research firms.
In a growing trend across all verticals, the latest Yankee Group study finds 50 percent of service providers cannot explain what the customer experience should be.
What can we learn from how candidates are using SMS messaging?
As the show wraps up in Houston, a roundup of some announcements from the vendor's weeklong Worldwide Partner Conference.
Gartner sees 23 percent growth in 2007, and also finds social networking becoming a disruptive force in the CRM industry.
Magic Quadrant '08: With calm but constant growth in the CRM service provider space, the largest firms still lead the way.
Forrester sees nearly six times more respondents in this year's survey, a sign that green initiatives are increasingly top-of-mind for technology departments.
New research shows that business intelligence tools have a higher adoption rate among small businesses than their medium-sized counterparts.
The popular on-demand CRM vendor puts its cash to good use in snatching up professional services automation developer OpenAir.
The hefty merger hopes to rival IBM, but provides little advancement in terms of CRM.
The leaders, the winners, and the honorees -- the best of the CRM service industry over the last 12 months.
Customer service outsourcing comes down to comfort; West retains the crown.
The vendor believes consulting on business processes, not solely on software implementation, is the key to unlocking a valuable customer experience.
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