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Articles: Professional Services
Magic Quadrant '08: With calm but constant growth in the CRM service provider space, the largest firms still lead the way.
Forrester sees nearly six times more respondents in this year's survey, a sign that green initiatives are increasingly top-of-mind for technology departments.
New research shows that business intelligence tools have a higher adoption rate among small businesses than their medium-sized counterparts.
The popular on-demand CRM vendor puts its cash to good use in snatching up professional services automation developer OpenAir.
The hefty merger hopes to rival IBM, but provides little advancement in terms of CRM.
The leaders, the winners, and the honorees -- the best of the CRM service industry over the last 12 months.
Customer service outsourcing comes down to comfort; West retains the crown.
The vendor believes consulting on business processes, not solely on software implementation, is the key to unlocking a valuable customer experience.
On-demand CRM remains an ongoing challenge, but social networking promises to be the real wild card.
The quiet software firm expands its professional services aimed at SMBs.
Employees gone, lawsuit still unresolved, but despite SAP and TomorrowNow's predicament, third party maintenance seems to be on the rise.
Think you can translate your brand for the savvy Chinese shopper?
New Gartner research details the strong growth and strengths of India-based service providers, and their inevitable arrival among the global top 10.
Only 4 percent of CRM systems are very successful; the software-as-a-service market almost doubles across most of the Asia-Pacific region; and other numerical news from the month online.
New speech recognition approach converts audio into text to power searches of multimedia files.
Two months after the amended lawsuit, the leaders in enterprise software applications continue to battle it out.
Demand for CRM professional services remains strong--and steadily increasing.
Our Rising Stars this year don't fit any single mold--rather, they reflect the CRM industry's emerging trends, its continuing reach, and its ongoing aspirations.
Software-as-a-service, focus on customer retention and acquisition, and verticalization are factors enabling the market's healthy growth.
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