| Articles: Professional Services |
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Companies, customers, and industry visionaries are honored for successes in the CRM marketplace over the previous 12 months.
Daily News,
Posted 20 Aug 2008
destinationCRM 2008: The push to truly provide a differentiated service experience must take into account the consumer's ecosystem—not the companies'.
Daily News,
Posted 19 Aug 2008
SpeechTEK '08: As this year's conference opens, industry analysts, consultants, and providers say vendors must shed their distorted views on end-user opinions of speech automation.
Daily News,
Posted 18 Aug 2008
Noting a missing link in workforce optimization, the company releases an enhanced professional services portfolio.
Daily News,
Posted 05 Aug 2008
As Oracle extends the allegations over the SAP subsidiary's illegal downloading, the German juggernaut faces an uprising over its plan to increase maintenance costs.
Daily News,
Posted 04 Aug 2008
Business Problem: Subpar email response forces unhappy customers to live agents.
Re:Tooling,
Posted 01 Aug 2008
A $23 million dollar deal joins the two technology and market research firms.
Daily News,
Posted 01 Aug 2008
In a growing trend across all verticals, the latest Yankee Group study finds 50 percent of service providers cannot explain what the customer experience should be.
Daily News,
Posted 24 Jul 2008
What can we learn from how candidates are using SMS messaging?
Viewpoints,
Posted 24 Jul 2008
As the show wraps up in Houston, a roundup of some announcements from the vendor's weeklong Worldwide Partner Conference.
Daily News,
Posted 11 Jul 2008
Gartner sees 23 percent growth in 2007, and also finds social networking becoming a disruptive force in the CRM industry.
Daily News,
Posted 10 Jul 2008
Magic Quadrant '08: With calm but constant growth in the CRM service provider space, the largest firms still lead the way.
Daily News,
Posted 04 Jul 2008
Forrester sees nearly six times more respondents in this year's survey, a sign that green initiatives are increasingly top-of-mind for technology departments.
Daily News,
Posted 01 Jul 2008
New research shows that business intelligence tools have a higher adoption rate among small businesses than their medium-sized counterparts.
Daily News,
Posted 05 Jun 2008
The popular on-demand CRM vendor puts its cash to good use in snatching up professional services automation developer OpenAir.
Daily News,
Posted 02 Jun 2008
The hefty merger hopes to rival IBM, but provides little advancement in terms of CRM.
Daily News,
Posted 14 May 2008
The leaders, the winners, and the honorees -- the best of the CRM service industry over the last 12 months.
Magazine Features,
Posted 01 Apr 2008
Customer service outsourcing comes down to comfort; West retains the crown.
Magazine Features,
Posted 01 Apr 2008
The vendor believes consulting on business processes, not solely on software implementation, is the key to unlocking a valuable customer experience.
Daily News,
Posted 07 Feb 2008
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Companies: Professional Services
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