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Articles: Professional Services
Gartner points to the continued evolution of software-as-a-service implementations.
New in-the-cloud services and social feeds in Sugar 5.2 puts it on par with traditional CRM leaders, says one analyst.
According to research firm IDC, blame the current recession for the scaled-back spending forecast.
GigglePrint knows personalization, but Coremetrics helps teach the printing company how to finish the transaction.
The voice of the customer helps Intuit in an online revamp.
CareerBuilder.com, the largest job-search and employment Web site, aims to ease subscribers' search burden.
Geeks on the Way turned to SugarCRM to keep pace with increasing demand.
Your company's Web site doesn't have to be the prettiest one out there, but it has to be useful. Here's how to make sure it is.
Entellium's crisis played out on Twitter, live.
On The Scene: RightNow Summit '08 -- Cutting costs may lead to cuts in service.
What happened at Entellium, and what it means for businesses.
Clearly, improving customer trust should be a major focus for organizations in 2009.
The hardware-and-services vendor inks a partnership with NetSuite to resell CRM.
New research from AIIM shows the various stages of development in the pursuit of Web 2.0 nirvana.
Dreamforce '08: Salesforce.com's partners capitalize on conference momentum with a number of new announcements and product releases.
New findings from DMG Consulting show the contact center survey-and-feedback space grew by 21.3 percent between '07 and '08 -- its best year to date.
Rounding up a slew of announcements from the on-demand CRM provider, including a half-price deal targeting Salesforce.com customers.
The content management provider looks to provide a more holistic Web marketing solution, according to company executives.
The acquisition means a greater project portfolio management breadth for Big Red's enterprise PPM suite.
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