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| Articles: Professional Services |
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The hardware-and-services vendor inks a partnership with NetSuite to resell CRM.
Daily News,
Posted 12 Nov 2008
New research from AIIM shows the various stages of development in the pursuit of Web 2.0 nirvana.
Daily News,
Posted 07 Nov 2008
Dreamforce '08: Salesforce.com's partners capitalize on conference momentum with a number of new announcements and product releases.
Daily News,
Posted 07 Nov 2008
New findings from DMG Consulting show the contact center survey-and-feedback space grew by 21.3 percent between '07 and '08 -- its best year to date.
Daily News,
Posted 30 Oct 2008
Rounding up a slew of announcements from the on-demand CRM provider, including a half-price deal targeting Salesforce.com customers.
Daily News,
Posted 29 Oct 2008
The content management provider looks to provide a more holistic Web marketing solution, according to company executives.
Daily News,
Posted 24 Oct 2008
The acquisition means a greater project portfolio management breadth for Big Red's enterprise PPM suite.
Daily News,
Posted 10 Oct 2008
With the days of never-ending on-premises engagements and limitless budgets long gone, CRM can no longer sustain the consultancies of yesteryear. But what kinds of professional services are still needed in today's CRM industry—and what kind of CRM are consultants selling?
Magazine Features,
Posted 01 Oct 2008
Annual Call Center Exhibition '08: In an environment where attrition and change are rampant, one speaker argued without passion, contact center agents are lost.
Daily News,
Posted 18 Sep 2008
destinationCRM Exclusive: The consultancy gathers its resources and expertise in software-as-a-service CRM -- and stresses that SaaS may not be right for everyone.
Daily News,
Posted 18 Sep 2008
Annual Call Center Exhibition '08: According to the keynote presenter, only a personal connection can lead to true satisfaction.
Daily News,
Posted 17 Sep 2008
destinationCRM Exclusive: A hybrid solution from Aspect Software and Microsoft's Tellme subsidiary validates ongoing plans to deliver unified communications to the masses.
Daily News,
Posted 16 Sep 2008
The Herald: Paul Greenberg -- chief customer officer, BPT Partners; president, The 56 Group.
Magazine Features,
Posted 01 Sep 2008
The Rethinker: Kevin Bandy -- partner & manager of directory sales and marketing transformation, Accenture.
Magazine Features,
Posted 01 Sep 2008
The visionaries shaping the CRM industry.
Magazine Features,
Posted 01 Sep 2008
CRM Acceleration '08: The cofounder and CEO of the open-source CRM pioneer says that the best technology can finally win in this industry -- and that one day SugarCRM "will be a billion-dollar company."
Daily News,
Posted 22 Aug 2008
destinationCRM 2008: The missing link in providing quality service is an effective contact center manager.
Daily News,
Posted 21 Aug 2008
destinationCRM 2008: A roundup of our reporting during this year's conference.
Daily News,
Posted 21 Aug 2008
destinationCRM 2008: A snapshot of the conference's marketing track in the last two days.
Daily News,
Posted 20 Aug 2008
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