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Articles: Professional Services
The voice of the customer helps Intuit in an online revamp.
CareerBuilder.com, the largest job-search and employment Web site, aims to ease subscribers' search burden.
Geeks on the Way turned to SugarCRM to keep pace with increasing demand.
Your company's Web site doesn't have to be the prettiest one out there, but it has to be useful. Here's how to make sure it is.
Entellium's crisis played out on Twitter, live.
On The Scene: RightNow Summit '08 -- Cutting costs may lead to cuts in service.
What happened at Entellium, and what it means for businesses.
Clearly, improving customer trust should be a major focus for organizations in 2009.
The hardware-and-services vendor inks a partnership with NetSuite to resell CRM.
New research from AIIM shows the various stages of development in the pursuit of Web 2.0 nirvana.
Dreamforce '08: Salesforce.com's partners capitalize on conference momentum with a number of new announcements and product releases.
New findings from DMG Consulting show the contact center survey-and-feedback space grew by 21.3 percent between '07 and '08 -- its best year to date.
Rounding up a slew of announcements from the on-demand CRM provider, including a half-price deal targeting Salesforce.com customers.
The content management provider looks to provide a more holistic Web marketing solution, according to company executives.
The acquisition means a greater project portfolio management breadth for Big Red's enterprise PPM suite.
With the days of never-ending on-premises engagements and limitless budgets long gone, CRM can no longer sustain the consultancies of yesteryear. But what kinds of professional services are still needed in today's CRM industry—and what kind of CRM are consultants selling?
Annual Call Center Exhibition '08: In an environment where attrition and change are rampant, one speaker argued without passion, contact center agents are lost.
destinationCRM Exclusive: The consultancy gathers its resources and expertise in software-as-a-service CRM -- and stresses that SaaS may not be right for everyone.
Annual Call Center Exhibition '08: According to the keynote presenter, only a personal connection can lead to true satisfaction.
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