| Articles: Professional Services |
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Only 11 percent of companies were considered "excellent" in Forrester's second annual Customer Experience Index (CxPi) Rankings.
Daily News,
Posted 05 Jan 2009
There are several layers to effective email messaging. Delivery is the first one, but getting customers to open and act on emails is what matters.
Magazine Features,
Posted 01 Jan 2009
In the rush toward cloud computing, the company that began as a mere search engine is rapidly becoming the go-to source for low- and no-cost office productivity software. Handling customer information, though, requires special attention.
Magazine Features,
Posted 01 Jan 2009
The latest release by SpringCM brings affordable alternatives to traditionally cumbersome and expensive content management systems.
Daily News,
Posted 22 Dec 2008
The company's Unified IP 6.6 release features a tighter integration with Microsoft Office Communications Server in its push for UC.
Daily News,
Posted 19 Dec 2008
The vendor's new PBXtra Unified Agent solution fulfills the promise of unified communications, according to one analyst.
Daily News,
Posted 16 Dec 2008
Citing high customer demand, the company's latest Bomgar Box release incorporates support for BlackBerry users.
Daily News,
Posted 15 Dec 2008
Gartner points to the continued evolution of software-as-a-service implementations.
Daily News,
Posted 12 Dec 2008
New in-the-cloud services and social feeds in Sugar 5.2 puts it on par with traditional CRM leaders, says one analyst.
Daily News,
Posted 11 Dec 2008
According to research firm IDC, blame the current recession for the scaled-back spending forecast.
Daily News,
Posted 04 Dec 2008
GigglePrint knows personalization, but Coremetrics helps teach the printing company how to finish the transaction.
REAL ROI,
Posted 01 Dec 2008
The voice of the customer helps Intuit in an online revamp.
REAL ROI,
Posted 01 Dec 2008
CareerBuilder.com, the largest job-search and employment Web site, aims to ease subscribers' search burden.
REAL ROI,
Posted 01 Dec 2008
Geeks on the Way turned to SugarCRM to keep pace with increasing demand.
REAL ROI,
Posted 01 Dec 2008
Your company's Web site doesn't have to be the prettiest one out there, but it has to be useful. Here's how to make sure it is.
Magazine Features,
Posted 01 Dec 2008
Entellium's crisis played out on Twitter, live.
Insight,
Posted 01 Dec 2008
On The Scene: RightNow Summit '08 -- Cutting costs may lead to cuts in service.
Insight,
Posted 01 Dec 2008
What happened at Entellium, and what it means for businesses.
Insight,
Posted 01 Dec 2008
Clearly, improving customer trust should be a major focus for organizations in 2009.
Front Office,
Posted 01 Dec 2008
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