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Articles: Professional Services
On-demand billing vendor Zuora takes its Z-Commerce platform to the social networking cloud.
New applications allowing the electronic exchange of contact information—Web 2.0's answer to traditional cards, or not?
A small direct-marketing business extends its operations with Infusionsoft CRM.
Brainshark helps FitLinxx pump up customers' use of fitness technology.
As LinkedIn grows, what does the future hold for enterprise social networking?
The problems occur where the benefits are.
Citrix Online's latest release -- GoToAssist Corporate -- looks to ride the recession to expand into the market for remote support.
A new study finds WFO had a very good 2008, despite the economic downturn.
Four possible modes mean you have multiple factors to consider.
SugarCon '09: New CRM features, connectors, and learning programs were all on display this week.
Net Promoter Conference '09: Deliver an excellent customer experience, and riches are sure to follow.
Take charge of enterprise information to reduce risk, maintain compliance, and save a bundle.
The provider of on-demand financial applications launches its Winter 2009 product.
In yet another move to expand its workforce optimization offerings, Aspect Software acquires AIM Technologies.
The company's ClickContact offering enables service providers to turn communication into customer satisfaction.
The provider of professional services automation -- now a NetSuite company -- announces closer integration with Salesforce.com.
New research shows confusion among users over what unified communications really means.
New research finds the market for enterprise unified messaging and voicemail systems continues to grow, particularly abroad.
Only 11 percent of companies were considered "excellent" in Forrester's second annual Customer Experience Index (CxPi) Rankings.
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