Articles: Professional Services
The problems occur where the benefits are.
Citrix Online's latest release -- GoToAssist Corporate -- looks to ride the recession to expand into the market for remote support.
A new study finds WFO had a very good 2008, despite the economic downturn.
Four possible modes mean you have multiple factors to consider.
SugarCon '09: New CRM features, connectors, and learning programs were all on display this week.
Net Promoter Conference '09: Deliver an excellent customer experience, and riches are sure to follow.
Take charge of enterprise information to reduce risk, maintain compliance, and save a bundle.
The provider of on-demand financial applications launches its Winter 2009 product.
In yet another move to expand its workforce optimization offerings, Aspect Software acquires AIM Technologies.
The company's ClickContact offering enables service providers to turn communication into customer satisfaction.
The provider of professional services automation -- now a NetSuite company -- announces closer integration with Salesforce.com.
New research shows confusion among users over what unified communications really means.
New research finds the market for enterprise unified messaging and voicemail systems continues to grow, particularly abroad.
Only 11 percent of companies were considered "excellent" in Forrester's second annual Customer Experience Index (CxPi) Rankings.
There are several layers to effective email messaging. Delivery is the first one, but getting customers to open and act on emails is what matters.
In the rush toward cloud computing, the company that began as a mere search engine is rapidly becoming the go-to source for low- and no-cost office productivity software. Handling customer information, though, requires special attention.
The latest release by SpringCM brings affordable alternatives to traditionally cumbersome and expensive content management systems.
The company's Unified IP 6.6 release features a tighter integration with Microsoft Office Communications Server in its push for UC.
The vendor's new PBXtra Unified Agent solution fulfills the promise of unified communications, according to one analyst.
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Companies: Professional Services
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