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Articles: Professional Services
Ruby Receptionists answers Burton Law's calls from miles away.
Aptean will continue to offer industry-specific solutions for its different vertical markets.
Keynote highlights convergence of CRM, ERP, and e-commerce systems.
Photo-sharing site uses Live Person to help members with design projects.
Sixty-three percent of firms plan additional investments in 2014, LexisNexis research finds.
Search Realty has developed its own proprietary CRM called CocoonCRM for managing sales leads and customer contacts.
The new partnership will bring Social Insights to the cloud-based Microsoft Dynamics CRM Online service.
The payoff can be high for firms that embrace new technologies.
Warm personalized service can clash with professional detachment.
HP Transformation Services-CEM is designed to help improve operational efficiency in the contact center.
Enterprise application providers call ERP, CRM solutions "complementary."
Service providers respond to changing market conditions with greater CRM deployments.
Web-based platform features improved campaign and contact management capabilities.
YouBeauty enlists Extole to launch a social media campaign
CRM can help firms struggling with longer selling processes
Apartment hunting reveals what happens behind closed doors
How to use innovation to your advantage
What Watson means for the future of customer service
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