Articles: Pharmaceuticals/Chemicals
The vendor's latest on-demand contact center platform underscores the importance of monitoring calls in real time.
West at Home says its new Locked-Down Desktop Security Environment will help a company manage its at-home reps through each agent's own computer.
Medical Data Systems moves its data management operations to realize midmarket growth.
The business of medicine and the care of patients are not the same thing; for both segments, customers is difficult to define.
The on-demand specialist partners with two other vendors to deliver CRM tools for the pharmaceutical industry; the timing is right, according to one analyst.
More channels and a recovering economy are leading to a free flow of marketing dollars, according to a study.
Customer advocates challenge loyalty card holders' anonymity; an expert cautions that ID fraud issues cut both ways.
The drug industry faces an uphill battle against counterfeiting, bootlegging, and eroding consumer confidence.
Unisys and SupplyScape form a pilot program that will electronically track pain medications across the supply chain to ensure authenticity.
FrontRange reports earnings; Chip Ganassi Racing maintaining high performance with UniPress, Time Warner Greensboro selects VenturCom's BXP software; and more.
The pharmaceutical research firm augments its traditional program of paper manuals, management discussions, and group lecture training with a touch-screen video game dubbed Rocked or Shocked.
The pharmaceutical industry collects a tremendous volume of information about physicians and the prescriptions they write. The challenge lies in making sense of the prescription statistics and other aspects of physician profiles.
iAnywhere's M-Business Anywhere solution has provided McKesson with a new automated system running on Symbol SPT1800's Palm OS.
The new approach shook up a drowsy company, giving it a renewed spark and focus to face a more competitive landscape.
When a rep can squeeze in time with physicians it is paramount to bring the right message to the right doctors at the right time.
Dendrite announced a partnership with SAP America; Salesforce.com announced that LogLogic has chosen to deploy Salesforce.com's Spring '04 CRM service.; RadioShack selects iPhrase; and more.
Siebel's new analytic offering for the pharma industry allows for offline remote analysis of customer data.
Teradata and SAP AG have announced a partnership to deliver analytical solutions to specific vertical industries with high data-volume requirements.
Indian outsourcing to grow by 30 percent; Convergys expands in Canada; Dendrite makes acquisition in Japan; and more.
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Companies: Pharmaceuticals/Chemicals
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