Articles: Pharmaceuticals/Chemicals
NRF Annual '09: Discounts are tactical, but a brand is forever. The companies that manage to balance the two will be the ones to come out of this recession alive.
Only 11 percent of companies were considered "excellent" in Forrester's second annual Customer Experience Index (CxPi) Rankings.
How data discovery improves agility.
Consumer Health World '08: Consumers are cost-ignorant with healthcare -- and yet always want too much.
Consumer Health World '08: Health 3.0 involves an alignment with the consumer Web, but as much as consumers are clamoring for personalization, adoption still lags.
Paperless payments reduce staff support, errors, and overpayments.
Web 2.0, social media, customer feedback, conversations. Transparency is the new currency in CRM—but are you really ready to let your customer behind the curtain?
Cognizant's modular master data management solution prompts industry pundits to ruminate about the space's maturity.
Nuance Conversations '08: A customer-experience consultant outlines what it takes to make yourself memorable for every customer.
Success Metrics releases Birst, a software-as-a-service business intelligence package with a free entry-level offering and a surprising focus on verticals.
A cosmetics company relies on its customers to share the beauty of its brand.
The Bozeman, Mont.-based provider's latest quarterly on-demand release "pushes the envelope," according to one industry analyst.
ID Analytics' new authentication solution looks to break high-cost boundaries.
As healthcare becomes more technologically advanced, are patients better served?
Callidus Software announces an addition to its performance management offering: a corporate alignment product -- one that's on-demand, to boot.
The newest offering from the provider of enterprise compliance and quality management solutions takes the human factor out of unifying data.
The vendor's latest on-demand contact center platform underscores the importance of monitoring calls in real time.
West at Home says its new Locked-Down Desktop Security Environment will help a company manage its at-home reps through each agent's own computer.
Medical Data Systems moves its data management operations to realize midmarket growth.
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Companies: Pharmaceuticals/Chemicals
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