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Articles: Manufacturing/Automotive
Don't neglect relationships at this crucial touch point.
The switch to digital TV broadcasts is upon us—or is it?
eTail West '09: With revenue down, retailers are having to rely more on analytics than ever before.
Optimize e-commerce with purchase incentives.
Latest report from Forrester Research affirms high correlation between experience and loyalty across all industries.
Service business strategies for rough economic climates.
The open-source provider's new release -- with more than 300 enhancements -- looks to dig deeper into CRM.
Net Promoter Conference '09: Deliver an excellent customer experience, and riches are sure to follow.
Research by SiriusDecisions also shows that faulty marketing intelligence has a comparably huge negative effect.
Dynamic documents extend the lifespan of your work.
Only 11 percent of companies were considered "excellent" in Forrester's second annual Customer Experience Index (CxPi) Rankings.
How data discovery improves agility.
Companies like Google and Netflix are using inducement prizes to encourage product innovation—and it's saving them money.
Delivering analytical applications through reporting tools to enable a predictive enterprise.
Citing high customer demand, the company's latest Bomgar Box release incorporates support for BlackBerry users.
A survey by Coremetrics shows a general decline in e-commerce holiday-shopping results -- but several verticals saw a surprise lift.
There's one way to improve your chances of having customer-centric service: Hire customer-centric employees. If only it were really that simple.
Your company's Web site doesn't have to be the prettiest one out there, but it has to be useful. Here's how to make sure it is.
Paperless payments reduce staff support, errors, and overpayments.
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