| Articles: Manufacturing/Automotive |
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Only 11 percent of companies were considered "excellent" in Forrester's second annual Customer Experience Index (CxPi) Rankings.
Daily News,
Posted 05 Jan 2009
How data discovery improves agility.
Viewpoints,
Posted 24 Dec 2008
Companies like Google and Netflix are using inducement prizes to encourage product innovation—and it's saving them money.
Viewpoints,
Posted 22 Dec 2008
Delivering analytical applications through reporting tools to enable a predictive enterprise.
Viewpoints,
Posted 17 Dec 2008
Citing high customer demand, the company's latest Bomgar Box release incorporates support for BlackBerry users.
Daily News,
Posted 15 Dec 2008
A survey by Coremetrics shows a general decline in e-commerce holiday-shopping results -- but several verticals saw a surprise lift.
Daily News,
Posted 02 Dec 2008
There's one way to improve your chances of having customer-centric service: Hire customer-centric employees. If only it were really that simple.
Magazine Features,
Posted 01 Dec 2008
Your company's Web site doesn't have to be the prettiest one out there, but it has to be useful. Here's how to make sure it is.
Magazine Features,
Posted 01 Dec 2008
Paperless payments reduce staff support, errors, and overpayments.
Viewpoints,
Posted 01 Dec 2008
Quite a bit, apparently: In a new report, food manufacturing improves its standing among consumers, while soft drinks and apparel fare less well.
Daily News,
Posted 24 Nov 2008
Tealeaf debuts an array of offerings aimed at digging deeper into mobile-customer behavior.
Daily News,
Posted 21 Nov 2008
Dreamforce '08: Salesforce.com's partners capitalize on conference momentum with a number of new announcements and product releases.
Daily News,
Posted 07 Nov 2008
Dreamforce '08: Salesforce.com cofounder, Chairman, and CEO Marc Benioff announces the cloud company's foray into Web sites and its integration with Facebook and Amazon Web Services platforms.
Daily News,
Posted 03 Nov 2008
A 60 percent failure rate suggests that process change requires behavior change.
The Tipping Point,
Posted 01 Nov 2008
Direct Marketing Association '08: In a down economy, marketers and advertisers have no choice but to look up.
Daily News,
Posted 15 Oct 2008
Are misdirected sales incentives putting your brand at risk?
Viewpoints,
Posted 14 Oct 2008
The acquisition means a greater project portfolio management breadth for Big Red's enterprise PPM suite.
Daily News,
Posted 10 Oct 2008
Selltis helps gauge sales solutions for a maker of industrial gauges.
REAL ROI,
Posted 01 Oct 2008
A valuable customer management system is worth saving.
REAL ROI,
Posted 01 Oct 2008
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Companies: Manufacturing/Automotive
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