Articles: Manufacturing/Automotive
Vendors unleash a new round of community forums for their customers.
Service gaffes are part of life, but some of them are just astounding.
Focus on lead quality and refined marketing spend to get the job done.
Search Engine Strategies NYC '09: In the current economic climate, even top-shelf brands need to be wary. "Marketing must move from passion to compassion," according to a presenter.
Search Engine Strategies NYC '09: Top twitterer Guy Kawasaki explains how to use the microblogging site for marketing, and why "nobodies are the new somebodies."
One fundamental mistake can cost you.
Strong and weak ties reveal who your real partners are.
Multimodal knowledge access will improve customer experience and contact center agent effectiveness.
The release targets global expansion and cost savings -- two compelling attributes, says one industry analyst.
Using the Internet, text, and other sources for insight.
The vendor's latest release includes self-service product registration, tailored to streamline and improve customer service.
Don't neglect relationships at this crucial touch point.
The switch to digital TV broadcasts is upon us—or is it?
eTail West '09: With revenue down, retailers are having to rely more on analytics than ever before.
Optimize e-commerce with purchase incentives.
Latest report from Forrester Research affirms high correlation between experience and loyalty across all industries.
Service business strategies for rough economic climates.
The open-source provider's new release -- with more than 300 enhancements -- looks to dig deeper into CRM.
Net Promoter Conference '09: Deliver an excellent customer experience, and riches are sure to follow.
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Companies: Manufacturing/Automotive
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