Articles: Manufacturing/Automotive
The new feature allows auto dealers to chat with customers and prospects via text message.
A new company forms out of Digitas and offers solutions to help companies manage large data collections.
The new app provides customers with maintenance information, service history, service reminders, and more.
Acquia helps Mercedes-Benz builds an online market research community.
dealerPAD is the mobile version of Reynolds' Contact Management developed specifically to work on the iPad.
Transition to Salesforce CRM brings savings, ease of use
Fairbanks Morse Engine implements a CRM system that unites its customer records and tracks its engine service requests
Quick response codes are expected to drive traffic, promote inventory, and improve consumer response for auto dealers.
The fall 2010 release contains new tagging, ticketing, templating, and routing functions.
A study by Performics and ROI Research indicates that customers are talking all across the social Web — about brands in verticals ranging from automotive to travel.
DMA2010 — Day Two: Marketing success stories open the day, including an in-depth look at global cosmetics retailer Sephora.
The execution of live chat can make or break the conversion.
CRM Evolution '10 — Day 2: Ovum research analyst Ian Jacobs envisions the future of location-based customer interactions.
CRM Evolution '10: As CRM magazine's annual conference gets under way, the ninth annual awards honor companies, customers, and industry visionaries for successes in the CRM marketplace over the previous 12 months.
CRM Evolution '10 — Day 1: Beagle Research Group founder Denis Pombriant details the three economic challenges that will forever alter CRM.
Six ways that the new Internet -- a mobile, social, and real-time Internet -- is changing the playing field for CRM and putting customers back in control.
Customer Experience Forum '10: A Forrester Research vice president demonstrates technology that can sense and recognize movement.
Forrester Customer Experience Forum '10: Forrester Research Unveils its Voice of the Customer Award winners
In an effort to provide better predictive analytics, Pitney Bowes pulls out its checkbook.
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Companies: Manufacturing/Automotive
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